Melissa Shoemaker
Bartlesville,OK
Summary
Dynamic Registered Medical Assistant with extensive experience at Ascension St. John, skilled in immunization administration and patient assessments. Proven ability to enhance patient outcomes through compassionate communication and meticulous clinical documentation. Committed to maintaining HIPAA compliance while fostering strong patient-provider relationships in fast-paced healthcare environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Ascension St. John
08.2017 - 08.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
Registered Medical Assistant
Children's Hospital of MI
04.2015 - 06.2017
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Laboratory Assistant
Detroit Medical Center- Detroit Receiving Hospital
04.2005 - 04.2015
- Assisted in the training of new laboratory assistants, providing guidance on best practices and procedures.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
- Promoted patient confidentiality by adhering to HIPAA regulations during all phases of specimen handling and reporting processes.
- Demonstrated excellent problem-solving skills when troubleshooting issues related to sample preparation or equipment malfunctions.
Education
Certificate of Technical Studies - Medical Assisting
Carnegie Institute
Troy, MI05-2007
Bartlesville High School
Bartlesville, Ok05-2000
Skills
- Immunization administration
- Clinical documentation
- HIPAA compliance
- Laboratory specimen collection
- Phlebotomy techniques
- Patient assessments
- Patient scheduling
- Medication administration
- Preventive healthcare measures
- Vital sign monitoring
- Inventory management
- Wound care assistance
Certification
- RMA - Registered Medical Assistant
- BLS Certified
Timeline
Registered Medical Assistant
Ascension St. John
08.2017 - 08.2025
Registered Medical Assistant
Children's Hospital of MI
04.2015 - 06.2017
Medical Laboratory Assistant
Detroit Medical Center- Detroit Receiving Hospital
04.2005 - 04.2015
Certificate of Technical Studies - Medical Assisting
Carnegie Institute
Bartlesville High School
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