Melissa Shope
Springboro
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator, LPN
HarmonyCares
10.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Care Coordinator
Davita Dialysis
01.2022 - 09.2023
- Company Overview: Remote - Care Coordinator
- Managed patient care by monitoring treatment plans
- Performs calls with patients, providers, etc
- Assist patients with referral process and scheduling appointments
- Remote - Care Coordinator
LPN
Laurels of Middletown
07.2021 - 11.2021
- Company Overview: Middletown - LPN
- Plan and manage patient care according to the patient's needs
- Distribute medications, tested glucose, administered insulin
- Provided patients with basic care or treatments, including vital signs
- Middletown - LPN
LPN
Clermont County Jail
12.2012 - 03.2019
- Company Overview: Batavia - LPN
- Collaborate with primary care providers to ensure the continuity of care for inmate patients
- Answered inmate's questions concerning blood sugar, blood pressure, breathing treatments, medications
- Promotes therapeutic environment to ensure inmates are treated in a professional, ethical and tactful manner
- Batavia - LPN
Education
Associate Degree - Nursing
Ivy Tech Community College
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Patient relations
- Attention to detail
- Verbal and written communication
- Patient documentation
Personal Information
Title: Licensed Practical Nurse
Timeline
Patient Care Coordinator, LPN
HarmonyCares
10.2024 - Current
Care Coordinator
Davita Dialysis
01.2022 - 09.2023
LPN
Laurels of Middletown
07.2021 - 11.2021
LPN
Clermont County Jail
12.2012 - 03.2019
Associate Degree - Nursing
Ivy Tech Community College
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