Melissa A Shore
Billings,MT
Summary
Service-oriented professional bringing valuable experience in customer service and team collaboration. Known for reliability and flexibility to adapt to changing needs, ensuring smooth operations. Competent in conflict resolution and delivering exceptional service with focus on team success and achieving results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Jersey Mike Service Team Member
Jersey Mike's Subs
05.2022 - Current
- Assisted customers with inquiries to improve overall satisfaction.
- Stocked shelves to maintain organized and appealing displays.
- Provided prompt service for efficient transaction processing.
- Supported team in daily operations, ensuring smooth workflow.
- Collaborated with colleagues to enhance customer service experience.
- Improved customer interactions by greeting and assisting promptly.
- Managed inventory levels, ensuring products were available for customers.
- Handled cash transactions accurately, maintaining balanced registers.
- Addressed customer complaints, achieving positive resolutions.
- Communicated effectively with team members to ensure task completion.
- Monitored store cleanliness to provide a welcoming environment.
- Maintained knowledge of store promotions to inform customers.
- Assisted in training new team members to strengthen service delivery.
Loan Serving Specialist
Wells Fargo Loan Servicing Center
06.2001 - Current
- Responsible for correctly identifying documents
- Accurately imaging into ICMP (common doc's platform)
- Research any items that could not be identified during the first steps of processing
- Use knowledge of the data base to locate the correct account numbers and save the document with corrections for later imaging
- Process the signature capture requests as they come in from business partners to update the ICMP database with the most recent signature on file
Mortgage Closer
Wells Fargo Loan Servicing Center
05.2021 - 05.2022
- Preparing and reviewing loan closing packages and paperwork
- Ensuring the accuracy and completeness of all required documents
- Managing and resolving any concerns, problems, and documentation issues
- Acting as an intermediary between all parties involved in mortgage loan transactions
- Ensuring closing details comply with state and federal regulations
Collections Support Specialist
Wells Fargo Loan Servicing Center
05.2005 - 03.2015
- Responsible for reversing and reapplying misapplied payments
- Offsetting customer's other accounts for collection purposes, waived interest fees, made adjustments to payment schedules on the installment loans
- Prepared the foreclosure, pre-foreclosure and line restriction letters to the customer's
- Was responsible for faxing the extension documents and submitting work to Pac2000 to our external partners
- Provided assistance to the HEAR Group with statements and copies and working the shared mailbox
Loan Servicing Specialist
Wells Fargo Loan Servicing Center
03.2001 - 06.2001
- Kept business SLA
- Sorted collateral documents numerically to be filed into the customer's account folders
- Accuracy to ensure the documents were placed into the correct folders
- Assisted in the sorting of the insurance documents and processing
Education
College of Technology
Billings, Montana01.1998
Lynwood community college
lynwood, washington01.1994
Skills
- Team Player
- Flexible
- Responsible
- Written and verbal communication skills
- Customer service
- Team collaboration
- Problem solving
- Communication skills
- Product knowledge
- Time management
- Sales support
Accomplishments
- Achieved promoting charity for the month of giving(Special Olympics) through effectively helping with donations for the charity and customers get coupons for free subs..
Skills And Accomplishments
SHAW, ARROW, PAC2000, OFFICE WORD, OFFICE EXCEL, OUTLOOK, 10 Key, Team Player, Flexible, Responsible, Written and verbal communication skills, I dedicate time to the Team Member Engagement Committee., I help plan out the team building activities with the other committee members. Most recently I helped in the decoration, setting up and tearing down of our last ice cream social., I like to volunteer my time reading to the elementary students at the local schools through the Reading Program, helping out with the Special Olympics, Helping Hands, and the Christmas Tree Festival., I write articles for the Team Member High-Lights on Team works., I am currently working on 2 articles of my upper managers that I had the opportunity to interview., Outside of work I continue to volunteer my time to my church and I serve as the President of my Home Owners Association., Shared Success Achievement Award, For maintenance to a customer's account.
Certification
Certification in Culinary Arts Billings, Mt
Timeline
Jersey Mike Service Team Member
Jersey Mike's Subs
05.2022 - Current
Mortgage Closer
Wells Fargo Loan Servicing Center
05.2021 - 05.2022
Collections Support Specialist
Wells Fargo Loan Servicing Center
05.2005 - 03.2015
Loan Serving Specialist
Wells Fargo Loan Servicing Center
06.2001 - Current
Loan Servicing Specialist
Wells Fargo Loan Servicing Center
03.2001 - 06.2001
Lynwood community college
College of Technology