Melissa Sifuentez
Waco,TX
Summary
Professional lead consultant with strong track record in delivering impactful solutions and driving business success. Adept at team collaboration and adapting to evolving needs, ensuring reliable and consistent results. Expertise in strategic planning, project management, and client relationship management. Known for analytical thinking, effective communication, and leadership skills. All while creating long lasting reoccurring customers!
Overview
8
8
years of professional experience
Work History
Lead Consultant
FedEx
05.2020 - 11.2022
- Analyzed data trends to develop actionable insights for improving service quality and customer satisfaction.
- Facilitated workshops to drive innovation in supply chain solutions, fostering a culture of continuous improvement.
- Managed client relationships, ensuring clear communication and addressing concerns promptly to maintain satisfaction levels.
- Optimized team performance through effective communication, training, and leadership techniques.
- Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
- Managed client expectations effectively by providing timely updates on project progress and addressing concerns promptly.
- Reduced overall project costs by identifying areas for improvement and implementing cost-saving measures.
- Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
- Assisted clients in fully integrating company solutions into current business environments, providing input on best practices and recommendations for maximizing utility of company solutions.
Consultant
FedEx
10.2019 - 05.2020
- Analyzed operational processes to identify areas for efficiency improvements
- Developed and implemented strategic recommendations to enhance service delivery
- Managed client relationships through regular check-ins and updates on project progress.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
Cashier
Buccee's
05.2019 - 10.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring balanced transactions throughout shifts.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Monitored compliance with company policies regarding cash handling and safety protocols.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Wait Staff Member
Westgate Steakhouse
08.2017 - 05.2019
- Suggested menu items based on customer preferences, increasing sales opportunities.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on menu and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed cash register operations, ensuring accurate transaction processing.
- Resolved guest complaints efficiently to maintain high satisfaction levels.
- Monitored inventory levels and reported shortages to management for timely restocking.
Front Desk Receptionist
Dartbowl
02.2015 - 08.2017
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained new staff on reception protocols and customer interaction best practices.
- Resolved customer complaints with empathy, ensuring satisfaction and loyalty retention.
- Implemented process improvements that enhanced workflow efficiency at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Bryan High School
Bryan, TXSkills
- Data analysis
- Team leadership
- Training and mentoring
- Communication skills
- Team leadership & development
- Troubleshooting
- Client relationships
- Problem-solving
Timeline
Lead Consultant
FedEx
05.2020 - 11.2022
Consultant
FedEx
10.2019 - 05.2020
Cashier
Buccee's
05.2019 - 10.2019
Wait Staff Member
Westgate Steakhouse
08.2017 - 05.2019
Front Desk Receptionist
Dartbowl
02.2015 - 08.2017
High School Diploma -
Bryan High School