Melissa Sill
Jupiter,Florida
Summary
Financial Services professional with proven track record in High Net Worth environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
16
16
years of professional experience
Work History
CAM Workout Specialist II, AVP
M&T Bank
Jupiter, FL
03.2024 - Current
- Responsible for managing a portfolio of over 70 high risk, distressed, and delinquent loans.
- Negotiates daily with borrowers to develop repayment strategies, forbearance agreements, or modified loan terms.
- Collaborates with legal counsel on litigation, bankruptcy, and foreclosure proceedings while ensuring compliance with bank and Federal regulations.
- Responsible for presenting detailed loan status reports, recovery strategies, and impairment evaluations to senior management.
- Self-motivated, with a strong sense of personal responsibility.
Customer Success Specialist-Nota by M&T Bank
M&T Bank
Jupiter Florida
09.2023 - 02.2024
- Participated in M&T Banks first start-up business, Nota by M&T Bank.
- Facilitated onboarding processes for new clients, ensuring seamless integration with banking systems. Acted as an Account Executive during our growth period, which included Client demonstrations, converting to sales of our product.
- Developed training materials to enhance customer understanding of financial products and services.
- Streamlined communication between customers and internal teams to resolve inquiries efficiently.
- Analyzed customer feedback to identify trends and implement service improvements.
Assistant Vice President, Private Banking
Wilmington Trust, M&T Bank
North Palm Beach, Florida
04.2021 - 08.2023
- Responsible for supporting the Florida/Georgia Private Banking Markets, two Private Bankers, and providing dedicated service to their books of business. Daily activities, not limited to: Walk-in client transaction requests, account openings and maintenance, ensuring that all client requests were completed in a timely fashion while highly focusing on a white glove customer experience to some of the banks most high net worth individuals and mitigating bank risk.
- Mentorship with Change Lead Project Manager that has lead to acceptance into the Change Lead Certification Program. One of sixteen employees accepted in the entire bank. Focus on project of 'Service Re-imagined'. Currently sit on the Procedures Committee, to rewrite procedures that will then be sent to compliance and risk for review, then Legal for publishing. Responsible for collaboration in putting together a monthly CSS newsletter. Strength in handling complex projects and instituting positive change. Prosci Certification successfully obtained.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time.
Sr.-Estate Settlement
PNC Financial Services
NA-Palm Beach, Florida
04.2020 - 04.2021
- Responsible for supporting two Estate Settlement Advisors who handled all Florida Wealth Management Estate Settlement accounts.
- Read trust documents and Wills to assure that PNC was opening accounts according to the client's legal wishes.
- Assisted ESA in preparing court documents that will name PNC as Personal Representative.
- Mitigated risk while distributing the estate, by making sure to follow policy & procedure.
- Closely worked with the beneficiaries of each Estate Settlement account to properly KYC.
Coordinator Asset Management Group
PNC Financial Services
NA-Pittsburgh, Pennsylvania
10.2014 - 07.2015
- Provided an elevated customer experience to generate a loyal clientele.
- Administrative responsibilities included but were not limited to: expense reports, booking of travel, and daily conference call attendance for three Client Advisors.
- Liaison between investment team and client.
- Organized financial analysis, market research and due diligence filings materials for potential investors and current investors.
- Responsible for computing analysis of 401K Gains/Losses quarterly.
Treasury Management Client Care Rep IV
PNC Financial Services
NA-Pittsburgh, Pennsylvania
01.2010 - 10.2014
- Acted as personal liaison between Treasury Management Officer and clients via phone & emails.
- Knowledgeable in on-line platforms, payroll practices & other Treasury Management products, not limited to: Account Reconciliation, Wire, Lock-box, Cash Flow Insight, and Corporate Cards.
- In depth analysis of bank service & account analysis fees, while utilizing opportunities to cross-sell other Treasury Management products.
- Managed client inquiries and resolved issues efficiently to enhance customer satisfaction.
- Recognized as an integral part of achieving the department''s highest levels of client satisfaction scores quarter after quarter.
- Managed cash flow forecasting and liquidity analysis to optimize treasury operations.
- Collaborated with banking partners to negotiate favorable terms for credit facilities and services.
Education
Clarion University of Pennsylvania
Clarion, Pennsylvania01-2005
Skills
- Superior organizational skills
- Dependable
- Customer-Centric
- Strong interpersonal skills
- Motivated team player
- Excellent communication skills
- Energetic and driven
- Active listener
- Portfolio management
- HNW client demographic
- Teamwork and collaboration
Timeline
CAM Workout Specialist II, AVP
M&T Bank
03.2024 - Current
Customer Success Specialist-Nota by M&T Bank
M&T Bank
09.2023 - 02.2024
Assistant Vice President, Private Banking
Wilmington Trust, M&T Bank
04.2021 - 08.2023
Sr.-Estate Settlement
PNC Financial Services
04.2020 - 04.2021
Coordinator Asset Management Group
PNC Financial Services
10.2014 - 07.2015
Treasury Management Client Care Rep IV
PNC Financial Services
01.2010 - 10.2014
Clarion University of Pennsylvania