Melissa Smigiel
Arkport,NY
Summary
Dynamic Closing Manager with a proven track record at Shurfine Markets, enhancing operational efficiency and customer satisfaction. Skilled in retail inventory management and team leadership, I consistently resolved issues and fostered strong client relationships, achieving high satisfaction ratings through proactive service and attention to detail.
Experienced Closing Manager with skills in taking inventory, reconciling cash registers, and nightly deposits at end of shift. Proven strength in developing relationships with employees and customers. Committed to solving complex problems, fostering team communication and exceeding company goals.
Prioritizes with rapid change to improve products, services and customer satisfaction. Committed to established closing operating procedures to protect assets and keep employees safe.
Overview
28
28
years of professional experience
Work History
Closing Manager
Shurfine Markets
01.2023 - Current
- Boosted overall store efficiency through proactive management of inventory levels and timely ordering of supplies.
- Fostered positive relationships with customers and resolved issues promptly to maintain high satisfaction ratings.
- Maintained cleanliness standards throughout the store by delegating tasks effectively among team members during the closing shift.
- Improved customer satisfaction by efficiently managing the closing shift and ensuring all tasks were completed on time.
- Developed strong rapport with repeat customers by providing excellent service consistently throughout their visits.
- Conducted thorough cash handling procedures at the end of each shift, ensuring accuracy in register totals and bank deposits.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sales Associate
Walmart
07.2014 - 09.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Shift Supervisor
Rite Aide
01.1998 - 03.2014
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
High School Diploma -
Hornell High School
06-1997
No Degree - Automated Office Practice
BOCES
Hornell, NY06-1997
Skills
- Customer service focus
- Customer service
- Workplace safety
- Operational efficiency
- Retail inventory management
- Store opening and closing procedures
- Time management
- Multitasking Abilities
- Organizational skills
- Team leadership
- Attention to detail
- Inventory tracking and management
Timeline
Closing Manager
Shurfine Markets
01.2023 - Current
Sales Associate
Walmart
07.2014 - 09.2022
Shift Supervisor
Rite Aide
01.1998 - 03.2014
High School Diploma -
Hornell High School
No Degree - Automated Office Practice
BOCES
Street address
5 Apple Street
Arkport, NY 14807