Melissa Smiley
Customer Support
Lakeland,FL
Overview
5
5
years of professional experience
Work History
Director of Customer Support
IHub Global LLC
08.2021 - 04.2024
- Empowered support staff through regular coaching sessions, career development opportunities, and performance evaluations that foster growth and personal success.
- Streamlined internal knowledge management systems to provide rapid access to relevant information for both customers and support staff.
- Ensured compliance with industry standards and regulations while maintaining an exceptional level of service quality across all channels of support delivery.
- Championed efforts towards creating a positive work environment that fosters teamwork, motivation, and overall employee satisfaction within the department.
Timeline
Director of Customer Support - IHub Global LLC
08.2021 - 04.2024