Melissa Smith
ABILENE,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Bank Teller
Communities of Abilene Federal Credit Union
- Assist members with financial needs by providing cash handling services
- Utilize 10 key and banking systems.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Merchandising Execution Supervisor
The Home Depot
Abilene, TX
09.2017 - 07.2023
- Maintain clean store and stock product
- Organize and plan daily and weekly projects for a team of nine associates
- Communicate daily through email, phone calls, and video conferences
- Utilizes Microsoft office daily
- Assist customers by directing them to product location and pricing.
- Enhanced store appearance and customer experience through regular merchandising updates and maintenance.
- Developed strong relationships with vendors to ensure timely delivery of products and promotional materials.
- Established clear performance metrics for the team, driving accountability and fostering a results-oriented culture within the organization.
Administrative Assistant
Helena Chemical Company
Merkel, TX
10.2007 - 08.2017
- Answer incoming calls and directing caller to correct department
- Communicate daily through email
- Greet and engage customer walk ins
- Generate invoices and maintain customer files.
Department Supervisor With Keys
The Home Depot Inc
Abilene, TX
07.2023 - 01.2024
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Collaborated with other supervisors to develop cross-functional initiatives for increased efficiency and profitability.
- Reduced employee turnover by fostering a supportive work environment with opportunities for growth and development.
- Tracked and maintained accurate counts on product to meet customer purchase needs.
Sales Associate
Victoria's Secret
Abilene, TX
03.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Experience Manager
Victoria's Secret
Abilene, TX
01.2024 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular observations and cosching with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
Some college in General Studies -
Cisco College
Abilene, TXSkills
- Merchandising (5 years)
- Planograms (5 years)
- Pricing (5 years)
- Cash Handling
- Retail Sales (10 years)
- Time Management
- Supervising Experience
- Microsoft Excel (10 years)
- Team Management
- Training & development
Timeline
Customer Experience Manager
Victoria's Secret
01.2024 - Current
Department Supervisor With Keys
The Home Depot Inc
07.2023 - 01.2024
Sales Associate
Victoria's Secret
03.2023 - 01.2024
Merchandising Execution Supervisor
The Home Depot
09.2017 - 07.2023
Administrative Assistant
Helena Chemical Company
10.2007 - 08.2017
Bank Teller
Communities of Abilene Federal Credit Union
Some college in General Studies -
Cisco College