Shelley Wilkerson
Bank Teller
Worcester,USA
Summary
Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bank Teller
Community Bank NA
09.2022 - Current
- Processed customer transactions efficiently, ensuring accuracy in account management.
- Assisted customers with inquiries, providing exceptional service and support for financial products.
- Maintained cash drawer integrity, performing regular audits to minimize discrepancies.
- Trained new tellers on operational procedures and customer service best practices.
- Monitored compliance with banking regulations, contributing to risk management efforts within the branch.
- Collaborated with team members to streamline workflows and reduce wait times for customers.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Data Entry Clerk
NYS Department of Health
03.2021 - 06.2021
- Data entry for Covid vaccinations POD Support, entry of medical records for the administration for vaccinations for Pfizer and Janssen aka Johnson & Johnson vaccine shot to persons through the NYS DOH and Vaccinate Now programs
G&A Administrator
Lancaster Development Inc
10.2018 - 10.2020
- Answered multiple console telephone system, photocopying, faxing, mail distribution and filing. Greeted and directed appointments, vendors and office visitors. Composed, prepared, edited, and distributed correspondence and other department documents. Data entry of MP IFS (Multi Purpose Information Forms). Ordered and distributed office supplies.
Billing Department
Bassett Medical Center
10.2017 - 07.2018
- Read hand written medical files and converted into medical forms for billing with workman's comp claims. Files to be sent to insurance companies for payment.
Store Manager
Taylors Mini Mart
12.2006 - 08.2017
- Opened store location and assisted in training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.
Education
High school or equivalent -
Skills
- Interviewing
- Closing
- Retail
- Training
- Inventory
- Cash handling
- Recruiting
- Profit & Loss
- Workers' Compensation
- Food Handling
- Retail Management
- Conflict Management
- Upselling
- Merchandising
- Store Management Experience
- Financial Report Writing
- Employee Orientation
- Assistant Manager Experience
- Office Management
- Leadership
- Strategic Planning
- Bookkeeping
- Management
- Accounts Receivable
- Pricing
- Event Planning
- Customer service
- Accounts payable
- Purchasing
- SAP
- Supervising Experience
- Research
- Microsoft Outlook
- Data entry (3 years)
- Microsoft Excel
- Project Management
- Data entry (5 years)
- Databases (5 years)
- Data collection (5 years)
- Data center experience (3 years)
- Profit & loss (10 years)
Certification
Food Handler Certification
Timeline
Bank Teller
Community Bank NA
09.2022 - Current
Data Entry Clerk
NYS Department of Health
03.2021 - 06.2021
G&A Administrator
Lancaster Development Inc
10.2018 - 10.2020
Billing Department
Bassett Medical Center
10.2017 - 07.2018
Store Manager
Taylors Mini Mart
12.2006 - 08.2017
High school or equivalent -
Assessments
- Accounting skills: Bookkeeping — Familiar
- February 2021
- Calculating and determining the accuracy of financial data
- Full results: Familiar
- Attention to detail — Familiar
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- SKILLS Retail inventory management Strong customer relationship
- Accurate cash handling Interviewing and training ability
- Store opening and closing procedures Food handling knowledge
- Conflict resolution skills Recruiting and interviewing
- Proven success in up-selling Team-oriented
- Capable of reading P&L reports