Brandon Beauchemin
Essex, VT
Summary
Dedicated to delivering outstanding customer satisfaction through exceptional service and unparalleled support. Expertise in implementing customer service best practices with a strong ability to identify and explore innovative solutions tailored to meet diverse customer needs. Proven track record of fostering positive relationships and enhancing the overall customer experience. Passionate about driving results and contributing to a culture of excellence in service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Community Bank NA
01.2025 - Current
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Universal Banker
Union Bank
08.2023 - Current
- Performed daily balancing of assigned teller drawer, ensuring accuracy of all transactions processed throughout the day.
- Provided excellent customer service to clients by responding promptly and accurately to inquiries, complaints, and requests in a professional manner.
- Processed cash deposits, withdrawals, transfers, loan payments and check cashing efficiently and accurately.
- Demonstrated strong interpersonal skills while working collaboratively with fellow team members to ensure timely completion of tasks.
- Earned customer confidence and protected bank operations by keeping information confidential.
- Answered incoming calls from customers regarding account balances, fees, overdraft protection, loans and other related issues in a courteous manner.
- Enforced security protocols including verifying signatures on checks and following proper identification procedures for large cash transactions.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
Float Teller
Union Bank
08.2024 - 12.2024
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
Bank Teller
New England Federal Credit Union
06.2022 - 04.2023
- Supported customer confidentiality and security with stringent discretion.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Supported exceptional customer service with prompt acknowledgment and accurate account services.
- Followed department policies and completed required paperwork for each transaction.
- Assisted management in bank opening and closing procedures.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Resolved problems and discrepancies concerning customers' accounts.
- Examined checks to confirm endorsements.
- Prepared and verified cashier's checks.
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents.
- Received checks and cash for deposit, verified amounts and checked accuracy of deposit slips.
- Entered customers' transactions into computers to record transactions and issue computer-generated receipts.
Shift Leader
Hannaford Supermarket and Pharmacy
08.2017 - 09.2021
- Maintained adequate shift staffing levels to meet projected sales or expected customer levels.
- Complied with company standards and policies, setting example for team members.
- Used company tools and resources to train employees.
- Worked cooperatively with teams to accomplish business goals and objectives.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Held team members accountable during shift by effectively coaching to improve performance.
Preschool Assistant Teacher
First Street School
04.2019 - 09.2020
- Promoted language development skills through reading and storytelling.
- Identified signs of emotional and developmental problems in children to report concerns to parents.
- Coordinated snacks, nap time and bathroom activities for children throughout school day.
- Interacted with parents to discuss children's development, activities and goal progress.
- Prepared classroom learning materials and activities prior to start of school day.
- Modeled behavioral and social skills to help students learn, respect and enforce proper boundaries.
- Served meals and snacks in accordance with nutritional guidelines.
- Enforced all administration policies and rules governing students.
- Collaborated with faculty members to evaluate and improve curriculum.
Bike Patrol Officer
Essex Police Department
06.2019 - 09.2019
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Monitored crowded public areas and events to mitigate risk and promote safety.
Boys Soccer Coach
Albert D. Lawton Middle School
09.2017 - 11.2017
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Instructed players on rules, regulations and soccer techniques.
- Explained and enforced safety rules and regulations.
- Instructed individuals and groups in sports rules, game strategies and performance principles and strategies to achieve desired results.
- Traveled with team to away contests.
- Organized and conduct practice sessions.
- Chose team members for individual games and sports seasons.
- Adjusted coaching techniques, based on strengths and weaknesses of athletes.
Customer Service Teammate
Under Armour
10.2016 - 01.2017
- Enhanced purchasing insight by providing detailed breakdown of products and services.
- Answered customer questions using in-depth knowledge of available service actions.
- Reflected organizational standards with sensitivity to customer time and needs.
- Recognized recurring customer issues to assist in improved service fulfillment.
- Listened patiently to complaints to understand depth and details of customer challenges.
- Informed customers of specific actions to solve or prevent future issues.
- Demonstrated positive attitude by responding to complaints in calm, controlled manner.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Education
Associate in Science (A.S.) - Criminal Justice
Pensacola Christian College
Pensacola, FLORIDA05.2022
High School Diploma -
Essex High School
Essex Junction, VT06-2016
Skills
- Cash Counting
- Deposit and Withdrawal Management
- Signature Verification
- Financial Due Diligence
- Fraud Monitoring
- Foreign Currency Exchanges
- Customer Relationship Development
- Cash Distribution
- Count Currency
- Cashier's Checks
- Adaptive team player
- Customer service
Certification
Notary Public
Timeline
Customer Service Representative
Community Bank NA
01.2025 - Current
Float Teller
Union Bank
08.2024 - 12.2024
Universal Banker
Union Bank
08.2023 - Current
Bank Teller
New England Federal Credit Union
06.2022 - 04.2023
Bike Patrol Officer
Essex Police Department
06.2019 - 09.2019
Preschool Assistant Teacher
First Street School
04.2019 - 09.2020
Boys Soccer Coach
Albert D. Lawton Middle School
09.2017 - 11.2017
Shift Leader
Hannaford Supermarket and Pharmacy
08.2017 - 09.2021
Customer Service Teammate
Under Armour
10.2016 - 01.2017
Associate in Science (A.S.) - Criminal Justice
Pensacola Christian College
High School Diploma -
Essex High School
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