Earlene Draher
Bookkeeper
Cathedral City,CA
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bank teller 2 position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Desert Hand Car Wash
05.2023 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Bank Teller 2
First Interstate Bank
06.2022 - 05.2023
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
Bookkeeper/Administrative Assistant
The Corner Store
06.2008 - 05.2021
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Generated detailed financial reports for management review.
- Handled day-to-day accounting processes to drive financial accuracy.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
Education
High School Diploma -
Kailua High School
Kailua, HI09.1970
Skills
Data Inputting
Deposit and Withdrawal Management
Customer Needs Assessment
Financial Transactions
Money Handling
Customer Relationship Management
Cash Counting
Balance Transfers
Cash Handling Expertise
Teller Support
Upselling Skills
Positive Attitude
Additional Information
I did some volunteering with the food bank in Lapine, Or. Also with the muscular dystrophy (my brother had this disease)
Timeline
Customer Service Representative
Desert Hand Car Wash
05.2023 - 05.2025
Bank Teller 2
First Interstate Bank
06.2022 - 05.2023
Bookkeeper/Administrative Assistant
The Corner Store
06.2008 - 05.2021
High School Diploma -
Kailua High School