Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Smith

Cypress

Summary

I bring years of experience in customer service, client care, and support across multiple industries. My strengths include multi-tasking, attention to detail, and thriving in fast-paced environments. I am well known for creating positive spaces where clients, patients, and colleagues feel at ease. As a people-oriented professional, I am passionate about delivering quality service, building strong relationships, and contributing as both a dedicated team member and an leader

Overview

12
12
years of professional experience
1
1
Certification

Work History

Home Health Aide

Assurance j Home Health Care
Houston
10.2016 - Current
  • Assist clients with daily living activities, including cleaning, grooming, cooking, and running errands, while providing compassionate support.
  • Deliver 100% client-focused service with professionalism, a positive attitude, and a friendly demeanor to ensure comfort and well-being.

Resident Assistant

Brookdale Senior Living Solutions
Houston
06.2017 - 09.2018
  • Assist residents with daily needs, including dressing, bathing, and providing reminders for important tasks.
  • Offer compassionate support to promote comfort, dignity, and independence.

Cashier/Customer Service

JC Penny
Houston
09.2017 - 02.2018
  • Help customer with online orders /pick up, assistant customers with returning unwanted merchandise.

Home healthcare provider

UNICK ANGLES
Houston
07.2016 - 08.2017
  • Assisting client with things there are unable to do or in need of help with such as cleaning, grooming, cooking, running errands, with 100 percent client service smiling & being friendly.

Customer Service Manager (CSM)

Walmart
Houston
06.2015 - 02.2017
  • Assisting customers with returns, money order, cashing checking, sending or receiving money while leading customers services team.

Caregiver

All tech home healthcare
Texas
04.2013 - 02.2015
  • Caretaker basically helping client with needs such as bathing, grooming, cleaning, running errands.

Education

High school diploma -

Houston Can Academy School
Houston, TX

Some College (No Degree) - PCA

Houston Community College
Houston, TX

Skills

  • Caregiving
  • Toileting assistance
  • Personal Assistant Experience
  • Care plans
  • Organizational skills
  • Meal Preparation
  • Companionship support
  • Customer Service
  • Food Preparation
  • Bathing assistance
  • Hospice experience
  • OSHA
  • Patient hygiene assistance
  • Heavy lifting
  • Typing
  • Dressing assistance
  • Residential care home experience
  • Home health
  • Resident's rights

Certification

  • Security Academy of Texas, 10/01/16, Present, Complete the board approved level 2 training course to meet the standards and requirements set forth in section 1702 Texas occupation code title 10 board rules.
  • CPR Certification, 12/01/24, 12/31/27

Timeline

Cashier/Customer Service

JC Penny
09.2017 - 02.2018

Resident Assistant

Brookdale Senior Living Solutions
06.2017 - 09.2018

Home Health Aide

Assurance j Home Health Care
10.2016 - Current

Home healthcare provider

UNICK ANGLES
07.2016 - 08.2017

Customer Service Manager (CSM)

Walmart
06.2015 - 02.2017

Caregiver

All tech home healthcare
04.2013 - 02.2015

High school diploma -

Houston Can Academy School

Some College (No Degree) - PCA

Houston Community College
Melissa Smith