Melissa Snarr
Yucaipa,CA
Summary
Highly motivated and dedicated customer service representative with experience providing exceptional support to clients across diverse industries. Proven track record of resolving customer inquiries efficiently and maintaining high levels of customer satisfaction. Skilled in handling challenging situations with professionalism and empathy. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Overview
8
8
years of professional experience
Work History
Medical Records Retrieval Specialist Lead
ABI Document Support Services
08.2017 - 10.2023
- Trained new Medical Records Retrieval Specialists, ensuring thorough understanding of company policies and procedures.
- Served as reliable resource for colleagues seeking assistance or clarification on matters related to medical record retrieval processes.
- Assisted in compliance audits, demonstrating adherence to industry regulations regarding medical record management.
- Diligently tracked and reported metrics related to medical record retrieval efforts, providing valuable insights into operational performance.
- Optimized workflow through continuous process improvement, leading to increased productivity within team.
- Researched and resolved medical record discrepancies.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Scanned and uploaded medical records into electronic medical records system.
- Verified accuracy of patient information in medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed up with medical staff regarding missing information in patient records.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Process Assistant
Amazon
10.2015 - 07.2017
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Facilitated knowledge sharing among team members, fostering culture of collaboration and innovation.
- Monitored and reported on process performance to verify compliance with established standards.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Education
No Degree - Medical Insurance Billing
American Career College
Ontario, CA12.2024
Associate of Science - Health Sciences-Nursing
Crafton Hills College
Yucaipa, CA05.2013
Skills
- Multitasking capacity
- HIPAA Compliance Knowledge
- Continuous learning mindset
- Teamwork and Collaboration
- Attention to Detail
- Reliability
- Professionalism
- Medical Release of Information ROI processes
- Self Motivation
- Microsoft Excel
- Electronic Health Records
Timeline
Medical Records Retrieval Specialist Lead
ABI Document Support Services
08.2017 - 10.2023
Process Assistant
Amazon
10.2015 - 07.2017
No Degree - Medical Insurance Billing
American Career College
Associate of Science - Health Sciences-Nursing
Crafton Hills College
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