Melissa Snyder

Executive Assistant:

• Managed organizational change initiatives to ensure seamless transition of systems and processes. (Work team transferred from Fairway Independent Mortgage Company as a whole; job duties and job title remained consistent throughout time at Legacy Mutual Mortgage, Fairway Independent Mortgage Corporation and Summit Funding Inc.)
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars emails, calls, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Processed travel expenses and reimbursements for Senior Loan Officers.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.

Loan Assistant:

• Set up files using loan officer checklist and submitted on-time for processing.
• Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
• Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

• Managed organizational change initiatives to ensure seamless transition of systems and processes. (Work team transferred from Legacy Mutual Montage as a whole; job duties and job title remained consistent throughout time at Legacy Mutual Mortgage, Fairway Independent Mortgage Corporation and Summit Funding Inc.)

• Managed organizational change initiatives to ensure seamless transition of systems and processes. (Work team transferred to Fairway Independent Mortgage Corporation as a whole; job duties and job title remained the same with the transition.)

Regional Staff Assistant: June 2019 - May 2020

• Supported daily operations with bank branch staff and specialty departments with efficient task management, contributing to overall office productivity and organization.
• Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
• Created visually appealing presentations for department meetings, effectively conveying critical information to attendees.
• Create and maintain of spreadsheets to compile regional results monthly to send out in email to Regional Sales Managers, Group Heads, and Branch Managers

Bank Teller: January 2016 - June 2019

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Managed risk effectively by maintaining security measures, monitoring teller activities, ensuring compliance with banking regulations and policies.
• Assisted employees professional growth with training and mentoring new staff members.

Awarded Teller of the Year 2018 | 1st Source Bank

Award for customer service excellence and leadership within the banking center

• Company Acquisition January 1, 2015 from Mobile King to Spring Mobile
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
• Contributed to a team-oriented environment by collaborating with colleagues on sales strategies and customer service techniques.

Awarded Manager of the Month | Spring Mobile

Award for leading the store to the highest in the company in all spectrums for the month

Awarded Manager of the Quarter | Spring Mobile

Maintaining high success and rate of return for the whole quarter