Melissa Sol
Provo,UT
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Material Handler
Beehive Clothing
American Fork, UT
07.2022 - 09.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
- Reported any malfunctions or damages of material handling equipment promptly.
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
Phone Surveyor
Press Ganey
Provo, UT
03.2017 - 12.2020
- Used computers or specified forms to compile, record and code results or data from interview or survey.
- Adhered to strict confidentiality protocols when handling sensitive information.
- Conducted 12-14 telephone interviews each day to meet company-assigned quotas.
- Notified phone interview participants of set information and interview's purpose.
- Maintained a high level of professionalism at all times while interacting with customers.
- Conducted phone surveys to collect data from participants.
Customer Service Representative
Natures Sunshine Products
Spanish Fork, UT
07.2006 - 08.2016
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided customer service by answering product and service related questions.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Answered questions and resolved concerns for customer support.
- Answered phone calls and directed them to appropriate personnel.
- Processed payments using point of sale system software.
- Assisted customers with order placement, returns, exchanges, and refunds.
Education
Nursing
Provo College
Provo, UT06-2006
Certified Nursing Assistant - Nursing
Weber Basin Job Corps
Ogden, UT07-2002
High School Diploma -
Timpview High School
Provo, UT05-2000
Skills
- Data Entry
- Customer Communications
- Telephone Interviews
- Call Center Operations
- Problem-Solving
- Client Interaction
- Customer Service
- Active Listening
Timeline
Material Handler
Beehive Clothing
07.2022 - 09.2023
Phone Surveyor
Press Ganey
03.2017 - 12.2020
Customer Service Representative
Natures Sunshine Products
07.2006 - 08.2016
Nursing
Provo College
Certified Nursing Assistant - Nursing
Weber Basin Job Corps
High School Diploma -
Timpview High School
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