Melissa Soto
Huntington Beach,CA
Summary
Diligent Customer Service Representative with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Childcare Provider
Melissa Soto
07.2005 - Current
- Supervised daily activities to ensure children's safety and engagement in learning experiences.
- Created a nurturing environment that promoted emotional well-being and social interactions among children.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Sales Floor Associate Cashier
Michaels Craft Store
09.2024 - 01.2025
- Seasonal Worker for Fall and Winter months of 2024
- Maintained organized sales floor, restocking merchandise to promote visibility and accessibility.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
Ocean View High School
Huntington Beach, CASkills
- Patience and empathy
- Positive reinforcement
- Customer service standards
- Work ethic and integrity
- Cleaning and sanitizing
- Reliability and punctuality
- Professionalism and courtesy
- Guest inquiries
- Attention to detail
Timeline
Sales Floor Associate Cashier
Michaels Craft Store
09.2024 - 01.2025
Childcare Provider
Melissa Soto
07.2005 - Current
High School Diploma -
Ocean View High School