Melissa Staich
Scotts Valley,CA
Summary
Results-driven Retail Manager with expertise in keeping operations efficient, productive and on-track to consistently meet and exceed expectations. Experienced in communication, relationship building and problem solving.
Results-driven Store Leader known for high productivity and efficient task completion. Specialize in inventory management, staff training and development, and customer service excellence. Excel in leadership, problem-solving, and communication, ensuring smooth store operations and positive team dynamics.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Leader
7ELEVEN
San Jose, CA
05.2024 - 05.2026
- Balanced sales and reconciled cash to facilitate opening and closing duties
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Processed store inventory orders daily
- Oversaw inventory management through cycle counts (physical inventory counts), audits and shrinkage control
- Completed thorough opening, closing and shift change functions to maintain operational standards
- Oversaw storewide merchandising benchmarks and adhered to retailer initiative to maintain operational excellence
- Updated and maintained store signage, sales plans and displays
- Trained and mentored sales associates on daily tasks, procedures, expectations and team building
Store Leader Special Assignment
7ELEVEN
Scotts Valley, CA
11.2022 - 05.2024
- Assist Area Leader with daily tasks, conduct store quality visits, complete corporate operations surveys
- Assist Store Leaders with all aspects of store operations and provide problem solving solutions
- Coach Store Leaders on new processes
- Work with Area Leader to learn upper management tasks
- Certified as a Corporate Store Trainer to assist Store Leader Trainees for promotion advancement
- Coach, train and mentor Sales Associates and Assistant Store Leaders for promotions
- Travel to assist with corporate functions and presentations
- Provide fill in coverage for Area Leader or Store Leaders as necessary
Store Leader
7ELEVEN
Santa Cruz, CA
01.2021 - 11.2022
- Balanced sales and reconciled cash to facilitate opening and closing duties
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Processed store inventory orders daily
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Completed thorough opening, closing and shift change functions to maintain operational standards
- Oversaw storewide merchandising benchmarks and adhered to retailer initiative to maintain operational excellence
- Updated and maintained store signage, sales plans and displays
- Trained and mentored sales associates on daily tasks, procedures, expectations and team building
Assistant Store Leader
7ELEVEN
Scotts Valley, CA
08.2018 - 12.2020
- Assisted aspects of maintenance, inventory and daily activity management
- Oversaw daily operations of store, including inventory and supply restocking, cash handling and assisting customers
- Assisted with inventory receiving, stocking, pricing and returns by coordinating with vendors
- Assisted with daily operations and conducted keyholder duties to open and close business
Certified Senior Sales Associate
7ELEVEN
Scotts Valley, CA
03.2017 - 08.2018
- Cash and credit processing
- Assisted customers
- Cleaned, merchandised, stocked and processed write-offs
- Trained new team members in cash register operation, stocking procedures and customer service
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Developed trusting relationships with customers by making personal connections
- Adhered to company initiatives and achieved established goals
Education
Loma Prieta High School
Santa Cruz, CASkills
- Staff supervision
- Multitasking and organization
- Shift scheduling
- Payroll Management
- Employee supervision and motivation
- Policies and Procedures
- Customer service
- Cash Management
- Store opening and closing procedures
- Inventory Management
- Documentation and reporting
- Store Merchandising
Certification
Food Safety Manager, National Registry of Food Safety Professionals, 06/01/21, 05/01/26
References
Professional and personal references available upon request
Recognitions
- Certificate of Excellence in Customer Service, 07/01/19, 09/01/20, 05/01/21, 10/01/22
- Recognition of Leadership Principles, 02/01/21
- Excellence in Brand Standards, 11/01/20, 02/01/21
- Certificate of Appreciation for Customer Service, 08/01/18
Timeline
Store Leader
7ELEVEN
05.2024 - 05.2026
Store Leader Special Assignment
7ELEVEN
11.2022 - 05.2024
Store Leader
7ELEVEN
01.2021 - 11.2022
Assistant Store Leader
7ELEVEN
08.2018 - 12.2020
Certified Senior Sales Associate
7ELEVEN
03.2017 - 08.2018
Loma Prieta High School