Melissa Stanford
Wichita,KS
Summary
- Attention to detail
- Proficient in problem-solving
- Communicative and professional
- Welcoming persona, sensitive to cultural concerns, and adaptable to inclusion
- View challenges as opportunities and is willing to adjust to a changing environment
- Able to assist others with a growth mindset
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Green Valley Smoke Shop
Wichita, KS
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Buffalo Wild Wings
Wichita, KS
05.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Home Health Aide
Topeka Independent Living Ctr
Topeka, KS
07.2011 - 03.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Provided transportation and appointments management.
Education
Bachelors in Business Management -
University of Phoenix
High School Diploma -
Wichita East High School
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
References
- Gabby Fernandez-Ortiz, Account Manager, 785-861-5961
- Haley Retana, Previous Care Client, 785-409-3547
Timeline
Customer Service Representative
Green Valley Smoke Shop
08.2023 - Current
Cashier
Buffalo Wild Wings
05.2023 - 03.2024
Home Health Aide
Topeka Independent Living Ctr
07.2011 - 03.2015
Bachelors in Business Management -
University of Phoenix
High School Diploma -
Wichita East High School