Melissa Stevenson
BusyBeeCleaningFL
Cocoa,FL
1
Certification
22
years of professional experience
Dedicated professional with proven expertise in enhancing customer satisfaction and facilitating positive relations efficiently. Skilled in problem-solving, with a strong attention to detail, contributing to improved operational flow and client satisfaction. Ready to leverage expertise in customer service and adaptability to support business objectives.
Work History
Lead Server
1 Year 1 Month- Facilitated efficient table service, enhancing customer satisfaction and dining experience.
- Collaborated with kitchen team to streamline order delivery and minimize wait times.
- Trained new staff on menu offerings and service standards, promoting teamwork and consistency.
- Managed inventory levels, ensuring availability of essential supplies for peak hours.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
Owner/Operator
1 Year 9 Months- Executed thorough cleaning of residential and commercial spaces, ensuring high standards of cleanliness.
- Collaborated with clients to understand specific cleaning needs and tailored services accordingly, while meeting deadlines.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients' needs.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Server
1 Year 3 Months- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently during peak hours, enhancing overall service flow.
- Collaborated with kitchen staff to expedite food delivery and maintain order accuracy.
- Trained new servers on restaurant policies, menu items, and effective service techniques.
Office Manager/Lead Registered Medical Assistant
5 Years 9 Months- Implemented electronic health record system to improve data accuracy and accessibility.
- Streamlined office operations to enhance workflow efficiency and productivity.
- Coordinated schedules and managed appointments for medical staff and patients.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Performed venipuncture and capillary puncture for patient blood collection.
- Facilitated insurance authorization processes to ensure timely approvals for patient services.
Education
Bachelor of Science - Organizational Management
- Honor Roll Graduate with a 4.0 GPA
- Phi Theta Kappa Member
Registered Medical Assistant - Medical Assistant
- Ranked in Top 5% of class
Skills
Team leadership
Problem-solving
Organizational efficiency
POS system operations
Quality control
Attention to detail
Customer engagement
Certification
- RMA - Registered Medical Assistant
- Certified ServSafe
Timeline
Lead Server
PizzaVola
09.2025 - CurrentRead More
Owner/Operator
BusyBeeCleaningFL
01.2025 - CurrentRead More
Server
PapaVito's Italian Restaurant
09.2023 - 12.2024Read More
Office Manager/Lead Registered Medical Assistant
Beachside Family Practice
02.2005 - 11.2010Read More
Eastern Florida State College
Bachelor of Science from Organizational Management
Read More
Keiser University
Registered Medical Assistant from Medical Assistant
Read More