Melissa Stevenson
BusyBeeCleaningFL
Cocoa,FL
1
Certification
22
years of professional experience
Dedicated professional with proven expertise in enhancing customer satisfaction and facilitating positive relations efficiently. Skilled in problem-solving, with a strong attention to detail, contributing to improved operational flow and client satisfaction. Ready to leverage expertise in customer service and adaptability to support business objectives.
Work History
Lead Server
11 Months- Facilitated efficient table service, enhancing customer satisfaction and dining experience.
- Collaborated with kitchen team to streamline order delivery and minimize wait times.
- Trained new staff on menu offerings and service standards, promoting teamwork and consistency.
- Managed inventory levels, ensuring availability of essential supplies for peak hours.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
Owner/Operator
1 Year 7 Months- Executed thorough cleaning of residential and commercial spaces, ensuring high standards of cleanliness.
- Collaborated with clients to understand specific cleaning needs and tailored services accordingly, while meeting deadlines.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients' needs.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Server
1 Year 3 Months- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently during peak hours, enhancing overall service flow.
- Collaborated with kitchen staff to expedite food delivery and maintain order accuracy.
- Trained new servers on restaurant policies, menu items, and effective service techniques.
Office Manager/Lead Registered Medical Assistant
5 Years 9 Months- Implemented electronic health record system to improve data accuracy and accessibility.
- Streamlined office operations to enhance workflow efficiency and productivity.
- Coordinated schedules and managed appointments for medical staff and patients.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Performed venipuncture and capillary puncture for patient blood collection.
- Facilitated insurance authorization processes to ensure timely approvals for patient services.
Education
Bachelor of Science - Organizational Management
- Honor Roll Graduate with a 4.0 GPA
- Phi Theta Kappa Member
Registered Medical Assistant - Medical Assistant
- Ranked in Top 5% of class
Skills
Team leadership
Problem-solving
Organizational efficiency
POS system operations
Quality control
Attention to detail
Customer engagement
Certification
- RMA - Registered Medical Assistant
- Certified ServSafe
Timeline
Lead Server
PizzaVola
09.2025 - CurrentRead More
Owner/Operator
BusyBeeCleaningFL
01.2025 - CurrentRead More
Server
PapaVito's Italian Restaurant
09.2023 - 12.2024Read More
Office Manager/Lead Registered Medical Assistant
Beachside Family Practice
02.2005 - 11.2010Read More
Eastern Florida State College
Bachelor of Science from Organizational Management
Read More
Keiser University
Registered Medical Assistant from Medical Assistant
Read More