Melissa Stoll
Pasadena,MD
Summary
Dynamic retail professional with extensive experience at Family Dollar, excelling in store operations and employee scheduling. Proven track record in enhancing sales through effective merchandise planning and fostering a collaborative team environment. Skilled in health and safety compliance, ensuring a safe shopping experience while driving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Holding Store Manager
Family Dollar
Dundalk, MD
01.2026 - 05.2026
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Implemented inventory control measures to optimize stock levels and reduce shrinkage.
- Developed merchandising strategies to enhance product visibility and drive sales.
- Conducted regular audits of store performance metrics to uphold operational excellence.
- Trained and supervised staff, fostering a collaborative team environment.
Assistant Manager
Family Dollar
Dundalk, MD
11.2021 - 01.2026
- Trained and supervised staff to enhance customer service and operational efficiency.
- Implemented promotional displays to drive sales and improve product visibility.
- Resolved customer complaints promptly, maintaining high satisfaction levels within the community.
- Coordinated scheduling to ensure adequate coverage during peak hours and special events.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Family Dollar
Dundalk, MD
04.2021 - 11.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Collaborated with team members to achieve daily sales goals through effective communication.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Paint Branch High School
Burtonsville, MD05.1998
Skills
Store operations
Health and safety compliance
Recruitment and hiring
Employee scheduling
Merchandise planning
Sales analysis
Timeline
Holding Store Manager
Family Dollar
01.2026 - 05.2026
Assistant Manager
Family Dollar
11.2021 - 01.2026
Sales Associate
Family Dollar
04.2021 - 11.2021
High School Diploma -
Paint Branch High School