Rhonda Smith
Rex,GA
Summary
Dynamic and results-driven Store Manager with extensive experience at Family Dollar, excelling in store operations and health and safety compliance. Proven track record in enhancing customer satisfaction through effective problem-solving and employee training. Skilled in merchandise planning and social media marketing, fostering community relationships to boost brand loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Holding Store Manager/ASM
Family Dollar
Jonesboro, GA
01.2024 - Current
- Managed daily store operations, ensuring compliance with company policies and safety standards.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Oversaw inventory management processes, minimizing stock discrepancies and optimizing product availability.
- Implemented merchandising strategies to improve product visibility and drive sales performance.
- Developed and maintained strong community relationships, enhancing brand loyalty among customers.
- Resolved customer inquiries promptly, improving satisfaction levels through effective problem-solving techniques.
Lead Manager
Diversitech
03.2015 - 04.2024
- Led cross-functional teams to enhance operational efficiency and productivity standards.
- Developed and implemented strategic initiatives to optimize resource allocation and workflow processes.
- Mentored junior managers, fostering professional growth and improving team performance metrics.
- Analyzed market trends to inform strategic planning and drive business development efforts.
Education
High School Diploma -
Gary Roosevelt
Skills
- Store operations
- Health and safety compliance
- Recruitment and hiring
- Social media marketing
- Employee scheduling
- Merchandise planning
Certification
CPR
10 key
Timeline
Holding Store Manager/ASM
Family Dollar
01.2024 - Current
Lead Manager
Diversitech
03.2015 - 04.2024
High School Diploma -
Gary Roosevelt