Melissa Surigao
Arlington
Summary
Experienced with 15+ years of customer service in different fields. Strong focus on team collaboration and flexibility, with reliable problem-solving abilities and adaptability to changing priorities.
Overview
10
10
years of professional experience
Work History
Optometric Technician
Arlington Vision Care
11.2022 - 04.2024
- Conducted preliminary eye examinations and tests to assess patient vision and health.
- Maintained accurate patient records using electronic health record systems efficiently.
- Managed inventory of optical supplies, ensuring availability for patient needs.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Insurance Agent
Premier Financial Alliance
05.2022 - 04.2023
- Collaborated with underwriters to secure competitive rates and coverage for clients.
- Resolved client inquiries and issues promptly, enhancing overall service experience.
- Educated clients on insurance options, terms, and conditions to facilitate informed decisions.
- Built strong relationships with clients through consistent communication and excellent customer service.
Training Store Manager
Jamba
07.2014 - 02.2022
- Oversaw daily operations to ensure adherence to company standards and policies.
- Trained and mentored new team members on best practices and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Conducted regular performance evaluations to identify areas for improvement among staff.
- Coordinated scheduling and task assignments to maintain efficient workflows within the store.
- Developed training materials and resources to enhance employee onboarding experience.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.
- Streamlined store operations by identifying areas for improvement and implementing efficient processes, contributing to higher sales and productivity levels.
District Manager
Jamba
11.2016 - 05.2018
- Led operational strategies to enhance sales performance across multiple locations.
- Developed training programs to improve staff productivity and customer service standards.
- Analyzed market trends to identify growth opportunities and drive strategic initiatives.
- Oversaw inventory management processes, ensuring optimal stock levels and reducing waste.
- Evaluated store performance metrics, providing actionable insights for continuous improvement efforts.
- Supervised various locations, enforcing high-quality standards of operation.
Education
Criminal Justice
California State University, Sacramento
Sacramento, CA05-2012
Skills
- Exceptional interpersonal communication
- Personnel training and development
- Problem-solving
- Customer focused
- Microsoft outlook, word, and Excel
- Training and mentoring
- Results -driven
- Positive and constructive feedback
Timeline
Optometric Technician
Arlington Vision Care
11.2022 - 04.2024
Insurance Agent
Premier Financial Alliance
05.2022 - 04.2023
District Manager
Jamba
11.2016 - 05.2018
Training Store Manager
Jamba
07.2014 - 02.2022
Criminal Justice
California State University, Sacramento
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