Melissa Swaim
Plano,TX
Summary
People-oriented Shift Leader experienced in executing new initiatives and fostering a workplace culture aligned with organizational mission and values. Delivered high productivity and efficient task completion through effective team leadership, time management, and conflict resolution. Focused on enhancing operational safety and team harmony while consistently evaluating processes to achieve strategic targets.
Overview
3
3
years of professional experience
Work History
Shift Leader
Starbucks
Dallas, Texas
03.2023 - Current
- Supervised daily operations to optimize service delivery and support team effectiveness.
- Trained new partners on customer service techniques and operational procedures.
- Trained new employees on shift operations, ensuring smooth integration into the team.
- Resolved customer complaints promptly and professionally.
- Resolved customer complaints professionally, contributing to improved customer satisfaction.
- Monitored cash handling procedures to ensure accuracy during transactions.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Petal High School
Petal, MSSome College (No Degree) - Social Work
Mississippi State University
Starkville, MSSkills
- Operational supervision
- Employee training
- Inventory management
- Cash handling
- Customer service
- Team leadership
- Time management
- Conflict resolution
- Effective communication
References
References available upon request.
Timeline
Shift Leader
Starbucks
03.2023 - Current
Petal High School
Some College (No Degree) - Social Work
Mississippi State University