Jay Parker
Knoxville,TN
Summary
Results-driven Shift Leader with proven expertise in staff training, inventory management, and enhancing customer satisfaction. Committed to driving operational excellence and fostering a positive work environment.
Overview
25
25
years of professional experience
1982
1982
years of post-secondary education
Work History
Shift Leader
Gatlinburg winery
Gatlinburg, TN
07.2022 - 01.2026
- Supervised daily winery operations to ensure smooth workflow and product quality.
- Trained new staff on service standards and operational procedures.
- Managed inventory levels and assisted in stock organization and rotation.
- Resolved customer inquiries and concerns promptly to enhance satisfaction levels.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Retail Clerk
Cupid's outlet
Knoxville, TN
09.2012 - 12.2024
- Assisted customers with product selection and inquiries.
- Maintained inventory levels and organized merchandise displays.
- Operated cash register and handled transactions efficiently.
Kitchen help, and serving for events.
Gatlinburg convention center food services
Gatlinburg, Tn
09.2009 - 01.2012
Manufacturing line
TRW Fuji valve
Sevierville, Tn
07.2001 - 10.2008
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Andrew Jackson Senior High School
Jacksonville, FlSkills
- Staff training
- Inventory management
- Customer service
- Operational supervision
Timeline
Shift Leader
Gatlinburg winery
07.2022 - 01.2026
Retail Clerk
Cupid's outlet
09.2012 - 12.2024
Kitchen help, and serving for events.
Gatlinburg convention center food services
09.2009 - 01.2012
Manufacturing line
TRW Fuji valve
07.2001 - 10.2008
Andrew Jackson Senior High School