MELISSA SWAN
Westminster,CO
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
25
25
years of professional experience
Work History
Owner / Spiritual Guide
The Fifth Key
10.2017 - Current
- Provide insight and spiritual guidance
- Energy healing
- Teach classes on how to heal from emotional trauma
- Teach classes on how to effectively communicate
- One-on-one sessions for regulating emotions
- Guide others to self-awareness and accountability
Closed Captioning Voice Transcriptionist
VITAC
05.2017 - 11.2017
- Produced high quality transcripts within tight timelines
- Edited transcripts for grammar, punctuation errors as well as formatting issues prior to delivery
- Developed a thorough knowledge of broadcast terminology and industry specific language
- Focused on learning new skills and staying updated with industry changes
- Proofread transcripts for correct spelling of words
- Participated in ongoing training to enhance own job skills and knowledge
- Operated real-time captioning equipment to produce transcripts of live events for hearing-impaired audience members
- Exhibited excellent attention to detail while proofreading transcripts for errors prior to final submission
- Employed various methods such as voice recognition technology or manual typing when creating transcripts.
Homemaker
Homemaker Self
07.2006 - 05.2017
- Stayed home raising three children
- Problem Solving
- Customer Service
- Management
- In charge of finances
- Home repair/maintenance
Leather Repairman / Marketing / Customer Service
Complete Leather Service
05.1999 - 07.2006
- Inspected and repaired leather products
- Mixed dye to match perfectly
- Head of design and marketing for company
- Designed and set up website for company
- Monitored quality assurance for repairs and customer satisfaction
- Practiced good housekeeping habits while working in customer homes or businesses
- Billed customers for repair work to collect payment.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate in Applied Science (A.A.S.): Court Reporting -
Skills
- Fast Typing Speed
- Strong grammar knowledge
- Proofreading proficiency
- Medical Transcription
- Attention to Detail
- Medical Terminology
- Excellent Communication
- Organization and Planning
- Self Motivation
- Interpersonal Communication
- Problem-Solving
- Complaint resolution
- Customer Relationship Management (CRM)
- Customer Service
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner / Spiritual Guide - The Fifth Key
10.2017 - Current
Closed Captioning Voice Transcriptionist - VITAC
05.2017 - 11.2017
Homemaker - Homemaker Self
07.2006 - 05.2017
Leather Repairman / Marketing / Customer Service - Complete Leather Service
05.1999 - 07.2006
Prince Institute - Associate in Applied Science (A.A.S.): Court Reporting,
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