Christina sosa
eagle lake,TX
Summary
Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others. Maintains and safeguards customers privacy and confidentiality.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk and Owner
Sosa's Painting And More
Eagle Lake, TX
04.2018 - Current
- Maintained confidentiality of sensitive information entered into the system.
- Followed up on pending tasks until completion.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Created spreadsheets to track data entries.
- Solved complex problems related to payroll processing quickly and efficiently.
- Reviewed timecards at month end to ensure accuracy before approving payment.
- Assisted with auditing processes related to payroll.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
WAH Specialist
Liveops
Eagle Lake, TX
10.2022 - 01.2024
- Organized appointment bookings using an online scheduling system.
- Attended training sessions to keep up with latest trends in the industry.
- Greeted customers and provided excellent customer service.
- Handled payments from customers accurately while ensuring confidentiality of personal information.
- Reviewed customer feedbacks and addressed any complaints or concerns promptly.
WAH Specialist
Sitel
Eagle Lake, TX
01.2023 - 04.2023
- Organized appointment bookings using an online scheduling system.
- Attended training sessions to keep up with latest trends in the industry.
- Ensured all safety protocols were followed during each procedure.
- Communicated effectively with colleagues regarding product availability or other issues that may arise.
- Greeted customers and provided excellent customer service.
- Handled payments from customers accurately while ensuring confidentiality of personal information.
- Reviewed customer feedbacks and addressed any complaints or concerns promptly.
- Kept records of customer interactions and transactions.
- Followed up on customer inquiries not immediately resolved.
- Prioritized tasks based on urgency of need or importance of caller's request.
- Researched required information using available resources.
- Maintained a high level of professionalism while speaking with customers on the phone.
- Confirmed customer satisfaction by addressing any issues that may have arisen during the call.
- Verified details of transactions such as dates, times, prices.
- Recorded customer interactions in the database for future reference.
- Responded promptly to customer questions via phone or email.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL04-2020
Associate of Science - Health Information Technology
DeVry University
Downers Grove, ILSkills
- Accuracy and Attention to Detail
- Data Verification Expertise
- Fast Typing Speed
- File Management
- Administrative support specialist
- Word Processing
- Filing and data archiving
- Document processing
- Maintains confidentiality
- Data accuracy
- Collecting information
- Advanced clerical knowledge
- Proficient with [Database]
- CRM software proficiency
- Customer satisfaction measurement
- Product Knowledge
- Information Security
- Call Management
- Inbound and Outbound Calling
- Scheduling
- Data Entry
- Appointment Scheduling
- Account updating
- Filing
- Building rapport
- Minute Taking
- Computer Proficiency
- Problem Resolution
- Customer Service
- Microsoft Office Suite
- Typing 35 WPM
- Shipping and receiving understanding
- Credit card payment processing
- Positive and professional
Timeline
WAH Specialist
Sitel
01.2023 - 04.2023
WAH Specialist
Liveops
10.2022 - 01.2024
Data Entry Clerk and Owner
Sosa's Painting And More
04.2018 - Current
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Associate of Science - Health Information Technology
DeVry University
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