Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Melissa Swist

Melissa Swist

Palm Bay

Summary

Results-oriented professional with 10+ years experience in leadership and customer service. Excellent interpersonal and organizational skills; able to multitask and set priorities to maximize potential. Strong work ethic with a capacity to function well under pressure and display a high level of competence in a rapidly evolving work environment.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Operations Manager

First Watch
Melbourne
11.2023 - Current
  • Collaborated with cross-functional teams to develop and implement standard operating procedures (SOPs) for all operational processes
  • Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
  • Managed inventory levels to ensure optimal stock availability while minimizing carrying costs

Restaurant Manager

Outback Steakhouse
Melbourne
06.2023 - Current
  • Talented leader offering over 8 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
  • Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
  • Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Manager / Bartender

City Limits Lounge & Bar
Melbourne
01.2010 - 01.2015
  • Provide key strategic leadership to multi-faceted job responsibilities, including managing all restaurant operations, in collaboration with restaurant owner.
  • Accountability for P & L, strategic planning, and operational functions, along with making bank deposits, writing checks, and handling account payable functions.
  • Monitored supplies and ordered inventory as needed.

Bather and Grooming Apprentice

Animal Works
Melbourne
01.2008 - 01.2010
  • Bathed dogs of all sizes and breeds and assisted owner with various grooming procedures.

Server

Snappers Raw Bar & Grill
Palm Bay
01.2008 - 12.2008
  • Demonstrated expertise in interpersonal and communication skills to develop and maintain strong customer relationships.

VP Of Contract Sales

Classic Floors
Melbourne
01.2006 - 01.2007
  • Executive accountability for all sales and business development efforts.
  • Oversaw strategic planning, marketing, and client relationships building activities and performed complex calculations with focus on accuracy and efficiency.
  • Served as liaison between company and subcontractors while coordinating all project details.

Executive Assistant, Project Manager and Estimator

Designers West Interiors, Inc
Melbourne
01.1996 - 01.2006
  • Completed payroll administration for 12-50 employees and served as liaison and 'first point of contact' for both clients and vendors.
  • Ensured effective and accurate operations and efficient delivery of payroll services.
  • Recognized by management for consistently exceeding timelines related to paperwork, lien releases, contractual agreements, performance and payment bonds.
  • Coordinated and managed policies associated with 'proof of insurance' for company and subcontractors.

Education

None - Accounting Program

Stratford College Institute
Chicago, IL
01.2014

Associate - Pre-med

Brevard Community College
Palm Bay, FL
01.1995

Skills

  • Office Management
  • Journal Entries
  • Bank Reconciliation
  • Restaurant management
  • Accounts Receivable
  • Accounts Payable
  • Training & Development
  • Management
  • Profit & Loss
  • Account Reconciliation
  • Balance Sheet Reconciliation
  • Personal Assistant Experience
  • General Ledger Accounting
  • Project management
  • Standard operating procedures
  • Inventory management
  • Quality control
  • Cost control
  • Staff training
  • Customer service
  • Decision making
  • Team building
  • Inventory tracking and management
  • Performance evaluation and monitoring
  • Client relationships
  • Goal setting
  • Relationship building
  • Scheduling
  • Expense reports
  • Records organization and management
  • Teamwork

Certification

ServSafe

Timeline

Operations Manager

First Watch
11.2023 - Current

Restaurant Manager

Outback Steakhouse
06.2023 - Current

Manager / Bartender

City Limits Lounge & Bar
01.2010 - 01.2015

Bather and Grooming Apprentice

Animal Works
01.2008 - 01.2010

Server

Snappers Raw Bar & Grill
01.2008 - 12.2008

VP Of Contract Sales

Classic Floors
01.2006 - 01.2007

Executive Assistant, Project Manager and Estimator

Designers West Interiors, Inc
01.1996 - 01.2006

None - Accounting Program

Stratford College Institute

Associate - Pre-med

Brevard Community College

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