Rylee Billings
Antioch,Tennessee
Summary
Detail-oriented leader with extensive experience in restaurant management and a strong track record of strategic decision-making. Expertise in building brand loyalty, staff recruitment, training, and operations management, with a focus on exceptional customer service and team development. Proven ability to exceed company goals while thriving under pressure and motivating teams through effective planning.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Operations Manager
First Watch
Hermitage, TN
08.2023 - Current
- Oversee daily front and back of the house operations to ensure exceptional guest service
- Manage labor and food cost targets, scheduling and team performance metrics
- Lead recruitment, onboarding, and training new staff
- Support execution of seasonal promotions and local marketing strategies.
- Foster a positive culture focused on hospitality, teamwork, and accountability
General Manager
Cookout Restaurant
Murfreesboro, TN
07.2022 - 08.2023
- Responsible for recruiting and training employees.
- Creating a schedule based off weekly sales to properly staff the store without exceeding the 18.9% labor regulation set by the company.
- Keep the staff involved by creating competitions and bonus structures to reach set goals.
- Keep track of local monthly events to stay prepared for high volume days.
- Create ways to boost and maintain higher sales over the previous year.
- Consistently meet or exceed food cost standards (38% companywide) by implementing a weekly and monthly inventory system.
Assistant General Manager
Cookout Restaurant
Nashville, TN
11.2018 - 07.2022
- Served as second in command to GM, supporting daily operations and team leadership.
- Gained strong knowledge of inventory management and staff scheduling.
- Developed and maintained an organized filing and documentation system.
- Contributed to achieving the 40,000 weekly sales goal three times within one year.
Traveling Trainer
Cookout Restaurant
10.2015 - 11.2018
- Traveled across various cities and states to train incoming Managers and employees at new locations to help set the business up for success.
Education
Pursued - Education, Mathematics
University of Tennessee
Knoxville, TNSkills
- Microsoft Office Suite
- Sales and campaign analysis
- Customer engagement strategies
- Time management
- Problem solving
- Inventory control
- Scheduling optimization
Certification
ServeSafe Certified
References
References available upon request.
Timeline
Operations Manager
First Watch
08.2023 - Current
General Manager
Cookout Restaurant
07.2022 - 08.2023
Assistant General Manager
Cookout Restaurant
11.2018 - 07.2022
Traveling Trainer
Cookout Restaurant
10.2015 - 11.2018
Pursued - Education, Mathematics
University of Tennessee