Melissa Switzer
Lillington,NC
Summary
Dynamic Assistant Manager with a proven track record at Quality Oil Company, excelling in customer service and team leadership. Enhanced operational efficiency through strategic inventory management and staff training, resulting in improved customer satisfaction and repeat business. Skilled in conflict resolution and decision-making, fostering a collaborative work environment.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Quality Oil Company
06.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented staff training programs to elevate service standards and knowledge.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Assistant Manager
Circle K
07.2021 - 03.2022
- Led team training initiatives to enhance operational efficiency and service quality.
- Implemented process improvements that streamlined workflow and reduced turnaround times.
- Managed inventory control systems to ensure optimal stock levels and reduce waste.
- Collaborated with department heads to develop strategic plans aligning with company goals.
- Monitored staff performance, providing feedback to improve productivity and morale.
- Analyzed customer feedback data to identify trends and enhance service delivery strategies.
- Facilitated cross-departmental communication to promote collaboration on key projects.
- Developed training materials that improved onboarding processes for new hires.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Barista and Cashiet
Aramark Starbucks
03.2016 - 07.2021
- Prepared and served high-quality coffee beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety standards.
- Assisted customers with menu selections, providing recommendations to enhance their experience.
- Operated espresso machines and other equipment efficiently while adhering to operational guidelines.
- Processed cash and card transactions accurately, managing customer payments effectively.
- Collaborated with team members to ensure timely service during peak hours, enhancing overall efficiency.
- Engaged in ongoing training to learn new brewing techniques and improve product knowledge.
- Monitored inventory levels of supplies, assisting with restocking as needed to support smooth operations.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Penn Foster College
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
- Policy enforcement
- Orientation and training
Timeline
Assistant Manager
Quality Oil Company
06.2024 - 01.2025
Assistant Manager
Circle K
07.2021 - 03.2022
Barista and Cashiet
Aramark Starbucks
03.2016 - 07.2021
Penn Foster College
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