Melissa Lynn Tackett
Leominster,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Leasing Agent
Shorelight Real Estate Management
Westborough, MA
12.2023 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Participated in property inspections to prepare for move-ins and move-outs.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Recruited new residents through website advertising and marketing.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Leasing Consultant
Cirrus Apartments
Ashland, MA
02.2023 - 07.2023
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Updated resident data into property management software system daily.
- Tracked leads using CRM software and followed up with interested parties.
- Conducted informative and personalized tours, resulting in new leases.
- Conducted background checks on applicants.
Real Estate Sales Agent
Berkshire Hathaway
Maynard, MA
07.2017 - 07.2023
- Conducted market research to identify potential buyers and sellers of real estate.
- Advised clients on the best options for buying or selling property.
- Negotiated purchase contracts, leases, and other agreements with parties involved in real estate transactions.
- Organized open house events to promote properties on sale.
- Assisted clients in preparing documents related to real estate transactions such as loan applications, closing statements.
- Coordinated with appraisers, inspectors, and other professionals involved in the process of buying and selling a property.
- Advertised new listings online through various websites and social media platforms.
- Managed customer inquiries promptly and professionally.
- Updated databases regularly with accurate information about available properties.
- Inspected properties prior to listing them for sale or rent.
- Ensured compliance with all applicable laws governing real estate transactions.
Property Manager
Empire Property Management
Gardner, MA
04.2017 - 02.2018
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
Real Estate Paralegal
Orlans Moran
Waltham, MA
06.2016 - 04.2017
- Reviewed and organized real estate documents, including title commitments, surveys, deeds and mortgages.
- Drafted contracts and closing documents for review by attorneys.
- Conducted due diligence on potential real estate transactions.
- Monitored the progress of real estate closings to ensure deadlines were met.
- Assisted in preparing closing packages and handled post-closing matters.
- Prepared reports regarding status of pending projects or cases.
- Maintained case files, ensuring accuracy and completeness of all records.
- Gathered information from public records for various real estate transactions.
- Verified validity of liens against property being sold.
- Coordinated with title companies to ensure timely delivery of title policies.
- Wrote property descriptions for use in legal transactions.
- Organized and submitted easement documents per company policies and relevant legal statutes.
Education
Paralegal Certificate - Paralegal Studies
Mt. Wachusett Community College
Gardner, MA05.2017
Real Estate License - Real Estate
Baystate Real Estate
Worcester, MA01.2016
Skills
- Business Processes and Procedures
- Lease Renewals
- Background Check Process
- Relationship Building
- Resident Assistance
- Leasing Terms and Specifications
- Organized Mindset
- Lease Agreements
- Property Tours
- Database Management
- Lead Conversion
- Leasing and Sales
Timeline
Leasing Agent
Shorelight Real Estate Management
12.2023 - Current
Leasing Consultant
Cirrus Apartments
02.2023 - 07.2023
Real Estate Sales Agent
Berkshire Hathaway
07.2017 - 07.2023
Property Manager
Empire Property Management
04.2017 - 02.2018
Real Estate Paralegal
Orlans Moran
06.2016 - 04.2017
Paralegal Certificate - Paralegal Studies
Mt. Wachusett Community College
Real Estate License - Real Estate
Baystate Real Estate