Makayla Browning
Columbus,OH
Summary
Detail-oriented and motivated Sales and Marketing associate with proven track record of improving customer satisfaction and enhancing media outreach. Adept at utilizing extensive knowledge of marketing tools and copywriting skills to improve sales strategies. Possesses excellent oral and written communication skills to effectively support sales and marketing teams.
Overview
7
7
years of professional experience
Work History
Leasing agent
Xander On State
03.2023 - Current
- Take incoming leads via phone, email and CRM
- Create and maintain rapport with prospects and residents
- Ensure reports are completed in a timely manner
- Upkeep the building's reputation and ensure the units are presentable
- Maintain presence on social media and create content.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Recruited new residents through website advertising and marketing.
Bartender
Pins Mechanical
07.2022 - 03.2023
- Greet and serve multiple guests at once, memorize all beer that we carry along with their distinct flavors/categories, memorize all cocktails, including seasonal and promotional cocktails and shot recipes
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Car Sales Consultant
Rick Hendrick Of Atlanta
03.2020 - 12.2021
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Prepared purchased vehicles and completed final delivery checks.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Business Development manager
EDS
05.2019 - 01.2020
- Laid off due to Covid-19 Pandemic
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Receptionist, Assistant Manager and Manager
European Wax Center
11.2016 - 05.2019
- Greet customers, check customers in and out, Schedule customers for future appointments, provide details of packages that were
- Ered, sell beauty products that were
- Ered in-store
- Assist in inventory and day to day operations of the store
- Would work at multiple locations in a day to assist regional manager
- Make schedules, in-put payroll, provide training for front sta , provide information on company benefits and policies to all sta members and lead weekly meetings regarding any issues in the store(s) and address any frustrations employees had.
Education
Aveda Institute
Columbus, OH2016
Maysville High School
Zanesville, OH2015
Skills
- Account Management
- Business Processes and Procedures
- Adaptability
- Problem solving
- Negotiating
- Marketing and Advertising
- Microsoft Office
- Issue Escalation
- Business Development
- Lead Generation/CRM
- Client Needs Assessment
- Event Planning
- Business Strategies
- Database Management
- Social Media Engagement
references
Lexie Azucena-co-worker at non-profit
513-306-2120
Antwan Pittman-Manager at Pins Mechanical
317.249.7440
Khristin Richardson-Manager at Xander On State
216-246-4662
Timeline
Leasing agent
Xander On State
03.2023 - Current
Bartender
Pins Mechanical
07.2022 - 03.2023
Car Sales Consultant
Rick Hendrick Of Atlanta
03.2020 - 12.2021
Business Development manager
EDS
05.2019 - 01.2020
Receptionist, Assistant Manager and Manager
European Wax Center
11.2016 - 05.2019
Aveda Institute
Maysville High School
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