Melissa Taukeiaho
Rancho Cucamonga,CA
Summary
Proven to enhance team efficiency and customer satisfaction at Chilis' Bar and Grill, I bring a strong work ethic and exceptional relationship-building skills. Leveraging team work and effective communication, I've consistently met productivity goals and fostered positive environments. My adaptability, commitment to being diligent with set tasks/duties and being professional make me a valuable asset to any team.
Overview
7
7
years of professional experience
Work History
Server/Waitress
Chilis's Bar and Grill
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Warehouse Picker and Packer
Costco Depot
08.2020 - 08.2023
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
- Supported warehouse operations by participating in cross-functional teams for process improvements.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Coordinated efficient organization, palletizing and transportation of completed packages.
Package Handler
FedEx Ground
05.2020 - 08.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
Softball Instructor
EM Speed and Power
07.2018 - 05.2020
- Developed players'' mental toughness with targeted exercises and motivational strategies.
- Increased athlete agility, strength, and endurance by designing sport-specific conditioning programs.
- Evaluated player progress regularly, providing feedback to guide improvements in technique and game strategy.
- Tailored private lessons for clients seeking personalized training options, addressing specific needs or goals effectively.
- Hosted fielding clinics that improved players'' defensive skills through focused drills and instruction.
- Improved player performance by focusing on individual skill development and customized training plans.
- Actively engaged parents in their child''s athletic development by maintaining open lines of communication about progress and expectations.
- Ensured a safe learning environment by adhering to safety guidelines and promoting sportsmanship among athletes.
- Mentored younger athletes, sharing valuable insights gained from years of competitive experience in softball.
- Built lasting relationships with local schools, recreational centers, expanding program reach within the broader community.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
Front Desk Receptionist
EM Speed and Power
07.2018 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Collected room deposits, fees, and payments.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
High School Softball Coach
Etiwanda High School
08.2017 - 04.2019
- Improved player skills by designing targeted practice drills focusing on fundamentals, techniques, and game strategy.
- Developed strong relationships with players, fostering a supportive environment for personal growth and success.
- Boosted player motivation through positive reinforcement, constructive feedback, and individualized attention.
- Consistently maintained high standards of sportsmanship, discipline, and respect among players through consistent enforcement of team policies.
- Collaborated with other coaches to develop comprehensive training programs that addressed each athlete''s unique strengths and weaknesses.
- Facilitated strong communication between athletes, parents, faculty members, athletic administration staff to ensure seamless coordination of all aspects involved in running a successful softball program.
- Mentored athletes on college recruitment processes providing guidance assistance with application requirements.
- Facilitated team-building retreats, which increased trust and collaboration among team members.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Assisted clients in setting and achieving personal and professional goals.
Education
Bachelor of Science - Kinesiology
California State University - Fullerton
Fullerton, CANo Degree - Biology
University of Washington
Seattle, WAHigh School Diploma -
Etiwanda High School
05.2012
Skills
- Strong Work Ethic
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Quick Learner
- Mentoring and training
- Adaptable to change
- Listening Skills
- Problem-solving skills
- Relationship Building
- Mental Toughness
- Effective Communication
- Professionalism
Accomplishments
I played fast-pitch softball for about 18 years competitively.
I have played recreationally, travel ball, college (Div 1), internationally for Team Mexico and professionally in the United States for 2 years.
I have accumulated honors athletically in high school and college.
High School:
- First team All-league (08/09-2012)
- Baseline League MVP (2010-2012)
- Daily Bulletin Player of the Year (2011)
- All Academics Honors (2009)
- CIF Div II Champions (2009)
- First Team All-CIF (2009-2012)
College :
- Principal's Honor Roll (Univ. Wash 2012-2013)
- First Team All-conference (2014-16)
- Big West POY (2014, 2016)
- Third team All-American (2014,2016)
- Ranked #4 Top 50 watch-list (2015)
- Helped contribute to overall team success in 2016 to win conference after 10 years.
- Contributed to reaching NCAA playoffs in 2016 after * years
Team Mexico:
- Played with team from 2014-2016
Pro Ball:
- Spent 2 seasons in professional ball (NPF 2016,2017)
- Rookie season with USSSA Pride based out of Florida
- 2nd season with Texas Charge based out of San Marcos, TX
Timeline
Server/Waitress
Chilis's Bar and Grill
08.2023 - Current
Warehouse Picker and Packer
Costco Depot
08.2020 - 08.2023
Package Handler
FedEx Ground
05.2020 - 08.2020
Softball Instructor
EM Speed and Power
07.2018 - 05.2020
Front Desk Receptionist
EM Speed and Power
07.2018 - 05.2020
High School Softball Coach
Etiwanda High School
08.2017 - 04.2019
Bachelor of Science - Kinesiology
California State University - Fullerton
No Degree - Biology
University of Washington
High School Diploma -
Etiwanda High School