Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Melissa Tavarez

Springfield,MA

Summary

Dedicated and compassionate professional with a background as a Patient Care Technician, bringing strong customer service, multitasking, and communication skills to a fast-paced environment. Proven ability to work collaboratively in team settings while providing attentive and personalized service. Adaptable and detail-oriented, with a commitment to creating positive experiences for guests. Eager to leverage healthcare experience in a customer-focused role to enhance guest satisfaction and contribute to the success of the team. I am also fluent in both Spanish and English.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Baystate Medical Hospital
Springfield, Massachusetts
11.2019 - Current
  • Monitored vital signs and reported any abnormalities to the nursing staff
  • Assisted with transferring patients in and out of beds or wheelchairs
  • Prepared and maintained patient rooms by ensuring cleanliness and stocking necessary supplies
  • Assisted in the implementation of patient care plans as directed by healthcare professionals
  • Documented patient information accurately and timely in electronic medical records system
  • Responded promptly to call lights and requests for assistance from patients
  • Supported patients' emotional well-being through active listening and compassionate communication
  • Maintained confidentiality of patient information at all times
  • Aided in the collection of specimens (urine, stool) for laboratory analysis
  • Demonstrated proficiency in using medical equipment such as EKG machines or glucose monitors
  • Closely monitored patients' condition post-surgery or after medical interventions
  • Excellent customer service and communication skills
  • Multitasking and organization
  • Attention to detail
  • Adaptability and problem solving.

resident care associate

Glenmeadow
Longmeadow, Massachusetts
10.2017 - 04.2020

Conduct comprehensive assessments of residents' health and personal needs to create tailored care plans.

  • Administer medications to residents as prescribed, ensuring adherence to medication schedules and monitoring for side effects.
  • Monitor and evaluate the effectiveness of care plans, making adjustments as necessary to ensure optimal resident outcomes.
  • Serve as the main point of contact for residents and their families, providing support, education, and resources to address concerns.
  • Experience in geriatric care, nursing, or healthcare management.
  • Strong interpersonal and communication skills.
  • Ability to work collaboratively in a team-oriented environment.
  • Compassionate and patient-centered approach to care.
  • Maintained cleanliness and safety in resident living areas and common spaces.
  • Facilitated communication between English and Spanish-speaking clients.

Education

High School Diploma -

Science And Technology Highschool
Springfield, MA
05-2013

Some College (No Degree) -

Springfield Technical Community College
Springfield, MA

Skills

  • Vital signs monitoring
  • Electronic medical records
  • Patient care planning
  • Specimen collection
  • Medical equipment operation
  • Geriatric care
  • Interpersonal communication
  • Customer service
  • Blood glucose monitoring
  • Patient education
  • Clinical training
  • Mobility assistance aptitude
  • Basic life support
  • Feeding assistance
  • Catheter care
  • Patient services
  • Acute and rehabilitative care
  • Patient hygiene management
  • Oxygen therapy
  • CPR certification
  • Vitals documentation
  • End-of-life care
  • Oral hygiene
  • FLUENT IN Spanish and English

Languages

Spanish
Professional

Certification

  • CNA license
  • CPR certified

Timeline

Patient Care Technician

Baystate Medical Hospital
11.2019 - Current

resident care associate

Glenmeadow
10.2017 - 04.2020

High School Diploma -

Science And Technology Highschool

Some College (No Degree) -

Springfield Technical Community College