MELISSA TAYLOR
Greensboro,NC
Summary
Retail Store Manager with 6+ years driving store performance through team development, inventory management, and process improvement. At REI, built SOPs that improved workflow efficiency while leading hiring, training, and safety operations across departments. Background in hospitality strengthens customer service standards and staff coaching.
Overview
8
8
years of professional experience
Work History
Store Manager
REI
Greensboro, NC
02.2021 - Current
- Tracked KPIs including membership conversion rate, average transaction value, and department profit margin to drive operational efficiency
- Developed SOPs for inventory control, shift planning, and safety procedures to standardize store operations
- Planned and executed quarterly inventory counts, reducing shrinkage yearly through improved cycle count accuracy and security implementations
- Implemented new processes to improve workflow and reduce waste
- Led store safety committee and managed asset protection procedures, facilities maintenance, and daily operations to ensure compliance and minimize loss
- Conducted hiring processes, onboarding sessions, and training programs for new staff members to ensure effective integration into the team.
- Coached staff on product knowledge, customer service, and expected behaviors, improving team CSAT scores and accelerating onboarding.
- Collaborated with other departments to achieve sales goals
- Managed supply procurement for both office and store needs to maintain operational efficiency and resource availability.
- Assisted in reconciling and managing in-store financial transactions to maintain accurate financial records and accountability.
- Led visual merchandising projects for store updates, increasing department sales through strategic floor layout and signage
- Identified and resolved operational challenges through a proactive, solution-focused approach to enhance efficiency.
- Provided guidance and assistance to staff regarding employee benefits and company policies to ensure understanding and compliance.
Server
Houston's
Memphis, TN
08.2018 - 10.2019
- Delivered exceptional dinner service to guests, ensuring satisfaction and repeat visits
- Resolved guest inquiries and issues promptly, enhancing overall customer experience
- Delegated tasks and trained staff to improve workflow and service efficiency
- Adapted quickly to new information and skills in fast-paced environments
- Applied solution-oriented thinking to address problems and develop effective strategies
- Continued education through trainings and seminars
Operations Sales Lead
REI
Memphis, TN
06.2018 - 02.2021
- Led departments by delegating tasks, tracking metrics, and promoting sales.
- Managed in-store financial transactions and reconciled accounts to maintain accurate records
- Managed inventory supply ordering to ensure product availability
- Planned sales setup, execution, and takedown.
- Supported management with daily operational tasks to ensure smooth store functions
- Supported opening and closing the store with key holder responsibilities
- Partnered with management for continued development
- Assisted in problem-solving to support management and the team
Education
Bachelor of Arts - Marketing and Venue Management
The University of Alabama
Tuscaloosa, AL01-2017
Skills
- KPI tracking and analysis
- SOP development
- Inventory management
- Visual merchandising
- Customer service
- Sales and membership management
- POS systems and scheduling
- Staff development
- Microsoft Office and Excel
Personal Information
Title: Retail Store Manager | Staff Development, Inventory Management, Process Improvement
Timeline
Store Manager
REI
02.2021 - Current
Server
Houston's
08.2018 - 10.2019
Operations Sales Lead
REI
06.2018 - 02.2021
Bachelor of Arts - Marketing and Venue Management
The University of Alabama