Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Tellez

Melissa Tellez

Litchfield Park,AZ

Summary

Dynamic individual with hands-on experience in all things DMV related and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

17
17
years of professional experience

Work History

Real Estate Agent

Rattler Realty
01.2021 - 01.2024
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.

Title Clerk

Arrowhead Lexus
10.2022 - 07.2023
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
  • Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
  • Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
  • Streamlined title processing by efficiently managing documentation and maintaining accurate records.
  • Collaborated with various departments to ensure smooth workflow for title processing and delivery.

Supervisor

Arizona Motor Vehicle Services Llc
10.2015 - 09.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Conducted regular reviews of operations and identified areas for improvement.

Real Estate Agent

HomeSmart
08.2014 - 01.2021
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Reviewed market research data and changed sales plans accordingly.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Tailored communication style to meet diverse client needs, building trust and rapport.
  • Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
  • Facilitated smooth closing transactions, coordinating between buyers, sellers, and legal representatives.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Prepared and presented contracts and other legal documents to clients.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.

Title Clerk

Prompt Titles & Registrations
09.2011 - 12.2013
  • Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
  • Streamlined title processing by efficiently managing documentation and maintaining accurate records.
  • Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.

Title Clerk

Superior Motor Vehicle Services
01.2007 - 01.2011
  • Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
  • Improved customer satisfaction by providing detailed explanations of title transfer processes and requirements.
  • Facilitated smoother transactions, coordinating with sales departments to ensure all necessary documents were collected and processed in timely manner.
  • Minimized risk of fraud, conducting in-depth verification of signatures and identification on title documents.
  • Secured company compliance, conducting thorough audits of title and registration documentation.
  • Reduced customer wait times by efficiently managing queue of title applications and inquiries.

Education

Arizona School of Real Eatate And Business
Scottsdale, AZ

High School Diploma -

Maya
Glendale, AZ
05-2005

Skills

  • Strong organizational skills
  • Excellent teamwork
  • Highly professional
  • Negotiation
  • Client-oriented
  • Attention to detail
  • Problem-solving

Timeline

Title Clerk

Arrowhead Lexus
10.2022 - 07.2023

Real Estate Agent

Rattler Realty
01.2021 - 01.2024

Supervisor

Arizona Motor Vehicle Services Llc
10.2015 - 09.2022

Real Estate Agent

HomeSmart
08.2014 - 01.2021

Title Clerk

Prompt Titles & Registrations
09.2011 - 12.2013

Title Clerk

Superior Motor Vehicle Services
01.2007 - 01.2011

Arizona School of Real Eatate And Business

High School Diploma -

Maya

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Melissa Tellez