Melissa Terhune
Spokane,WA
Summary
Qualified Customer Service Representative who is proficient in handling complex customer issues and promoting experiences. Efficiency-driven and organized with team-oriented mentality. Dedication to customer satisfaction, business goals, and sales excellence. Authorized to work in the US for any employer
Overview
5
5
years of professional experience
Work History
Doordash Driver
DoorDash
03.2022 - Current
- Pick up orders from designated shops, stores, restaurants and deliver to customer in a timely manner.
CSR- Customer service representative
Multicare
09.2022 - 10.2022
- Answer phone calls and assist patients with setting up appointments
- Helping new patients with looking for a provider and or setting a appointment for new provider.
CSR - Customer Service Representative
Lincare Holdings
12.2021 - 03.2022
- Answer phone calls or reach out to patients to go over there Oxygen and CPAP prescriptions and get them recertified by sending to there doctor or calling the doctor
- Deal with multiple systems including EMR.
Customer Service Representative
Faneuil
09.2020 - 11.2020
- Answer calls and help customers set up health insurance or help renew insurance
- Answer any questions they may have about coverage or update information.
Warehouse Worker
Amazon.com
07.2020 - 08.2020
- Currently I'm working at the pack station where I assemble boxes and put the customers item they purchased in the box and get it ready to be shipped out
- Also Im an ambassador which is training new hires.
Customer Service Counter Agent
Delta Global Services
06.2019 - 01.2020
- Full range of customer service functions
- Assist passengers with tagging luggage and baggage check in, ticketing, make and/ or change reservations, seat assignment, answer inquiries about flight schedules and fares, verify reservations by phone, figure fares and handle payments.
Education
High school or equivalent -
Priest River Lamanna High School
Priest River, ID01.2010
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Punctual and Reliable
- Patience and understanding
- Punctuality
- GPS and route planning
- Relationship Building
- Schedule Management
- Customer rapport
- Appointment Scheduling
- Processes and procedures
Timeline
CSR- Customer service representative
Multicare
09.2022 - 10.2022
Doordash Driver
DoorDash
03.2022 - Current
CSR - Customer Service Representative
Lincare Holdings
12.2021 - 03.2022
Customer Service Representative
Faneuil
09.2020 - 11.2020
Warehouse Worker
Amazon.com
07.2020 - 08.2020
Customer Service Counter Agent
Delta Global Services
06.2019 - 01.2020
High school or equivalent -
Priest River Lamanna High School