Melissa Thompson
Colorado Springs,United States
Summary
Dynamic human resource specialist, customer service professional with a proven background as a credential specialist, workforce management and property management. Dedicated to leveraging my expertise to excel in a management role. Recognized for exceptional customer service, adept conflict resolution, innovative problem-solving and employee retention. Passionate about delivering top-tier tenant experiences while ensuring operational efficiency. Possess excellent communication and interpersonal skills, capable of fostering positive relationships with employees, tenants, vendors, and all team members. Proven track record of multitasking and thriving in remote or in person fast-paced environments, maintaining a positive attitude. Seeking a challenging position to contribute my management, human resources and customer service skills to the success of the organization.
Overview
17
17
years of professional experience
Work History
Credentialing Project Coordinator
Vituity
Remote
02.2024 - Current
- Streamlined project management processes by implementing new organizational tools and software.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained database and spreadsheets with accurate inventory and status.
- Created job files for each project and maintained current data in each file.
- Kept corporate and client information confidential, adhering to data safety measures.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Credentialing Specialist
US Nursing (Roth Staffing)
09.2023 - Current
- Conducted comprehensive provider credentialing, re-credentialing, and privileging processes in accordance with hospital and regulatory standards
- Maintained accurate provider files and databases, ensuring all information is up to date and compliant with regulatory requirements
- Coordinated and communicated with various departments, including medical staff, legal, and administration, to gather necessary documentation for the credentialing process
- Conducted primary source verification of healthcare providers' licenses, certifications, and professional references
- Collaborated with external agencies and credentialing bodies to ensure timely and accurate submissions and updates
- Assisted in the development and maintenance of credentialing policies and procedures, staying current with industry best practices
- Responded to inquiries and requests for information related to provider credentialing, both internally and externally
- Participated in internal and external audits to ensure compliance with accreditation standards.
Property Manager
American Capital Realty Group
05.2022 - 06.2023
- Implemented efficient property management processes that improved tenant satisfaction and reduced property maintenance costs
- Successfully resolved conflicts between tenants, resulting in a more harmonious living environment for all residents
- Developed and maintained positive relationships with vendors, resulting in improved service quality and cost savings for the property
- Managed property renovations and upgrades, resulting in increased property value and higher rental rates
- Implemented sustainability initiatives that reduced the property's carbon footprint and operating costs
- Developed and maintained effective communication channels with tenants, resulting in increased tenant retention rates
- Provided exceptional customer service to tenants, resulting in positive feedback and increased tenant satisfaction.
Property Manager
Hope Realty
05.2019 - 02.2022
- Demonstrated exceptional interpersonal skills in handling tenant concerns and conflicts, resulting in positive outcomes and high tenant satisfaction
- Collaborated with building owners to identify opportunities for improvements to marketing initiatives and tenant outreach programs, resulting in reduced vacancy periods and increased occupancy rates
- Ensured timely and accurate rent collection, utilizing excellent organizational and accounting skills
- Demonstrated strong leadership and management skills in overseeing the management of over 400 properties
- Consistently maintained compliance with the landlord and resident statutes, ensuring that all legal requirements were met.
Workforce Manager
The Analyst Group
02.2017 - 01.2019
- Implemented a real-time monitoring system for Apple tech employees to ensure that service levels are met and exceeded, leading to improved customer satisfaction
- Produced comprehensive call center statistics and maintained accurate data in the workforce management software, providing insights that helped the company make data-driven decisions
- Acted as a liaison between multiple business divisions, fostering improved communication and understanding between departments, which led to increased efficiency and productivity
- Coordinated the activities of the human resources team, ensuring that resources and personnel were allocated effectively across the organization to meet HR needs, resulting in a more streamlined and efficient operation.
Credentialing Specialist/Admin
EVANS ARMY HOSPITAL
05.2007 - 12.2009
- Oversee the credentialing process for healthcare providers, ensuring compliance with hospital policies, state regulations, and accrediting agency standards
- Manage credentialing and re-credentialing applications, verifying qualifications, employment history, references, and professional licenses
- Maintain and update provider databases and credentialing software systems to ensure accuracy and completeness of information
- Collaborate with various departments and stakeholders to facilitate the timely and efficient processing of applications
- Conduct thorough primary source verification of education, training, certifications, and other relevant credentials
- Perform audits and quality checks on credentialing files to ensure accuracy and compliance with organizational and regulatory standards
- Serve as a liaison between healthcare providers and regulatory bodies to address any credentialing-related inquiries or concerns
- Contribute to the development and implementation of credentialing policies and procedures to streamline processes and improve efficiency.
Education
Criminal Justice -
University of Maryland
College Park, MD01.2001
Skills
- Demonstrated expertise in creating customer retention strategies, along with successfully implementing them
- Highly skilled in building customer success plans
- Well-versed in working closely with team members, as well as peers
- Competent in providing expert deployment and operational standard methodologies
- Expert in managing customer onboarding
- Ability to create and execute effective succession plans to streamline organizational adoptions
- Familiar with strategically working accounts chiefly aimed at customer retention
- Exceptional property management experience
- Erecruit, Buildium, Appfolio, workday and teams experience
- Microsoft suite, Excel experience
- High performing skills working remotely
- Decision Making
- Administrative
- Business Management
- Coordination
- Customer Care
- Relationship Building
- Healthcare Regulations
References
Available on Request
Timeline
Credentialing Project Coordinator
Vituity
02.2024 - Current
Credentialing Specialist
US Nursing (Roth Staffing)
09.2023 - Current
Property Manager
American Capital Realty Group
05.2022 - 06.2023
Property Manager
Hope Realty
05.2019 - 02.2022
Workforce Manager
The Analyst Group
02.2017 - 01.2019
Credentialing Specialist/Admin
EVANS ARMY HOSPITAL
05.2007 - 12.2009
Criminal Justice -
University of Maryland