Melissa Thompson
Tompkinsville,KY
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
18
18
years of professional experience
Work History
Service Certified Bank teller
South Central Bank
Tompkinsville
10.2023 - Current
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Managed cash drawer to ensure balanced daily operations.
- Promoted bank products and services to enhance customer relationships.
- Maintained compliance with banking regulations and policies.
- Collaborated with team members to improve workflow efficiency.
- Assist with audits
- Atm Balancing
- Vault Custodian
- Open and close accounts
- Assist with scheduling when needed
- Accept and process check orders
- Shipping and ordering currency
- Make debit card
- Complete maintenance forms
- Process night drops and log
- Use navigator and premier
- Process cash advances
- Process loan payments
- Open and close safe deposit boxes
- Knowledge of savings bond redemption
- Process branch capture and balancing
- Complete Ctr document
- Complete required online courses
Clerk
Warner Fertilizer
Tompkinsville, KY
02.2010 - 10.2023
- Processed customer orders and ensured accurate inventory management.
- Maintained organized records of shipments and deliveries for efficiency.
- Assisted in the preparation of product invoices and billing documents.
- Managed correspondence between suppliers and warehouse personnel effectively.
- Coordinated product returns and exchanges with customers promptly.
- Updated inventory databases using company-specific software tools regularly.
- Handled customer inquiries and provided information about products confidently.
- Supported team members in daily operations to enhance workflow efficiency.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Organized and maintained filing systems for confidential documents.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Created memos, letters, emails, reports, presentations as requested by management.
- Prepared deposits according to established procedures.
- Answered customer inquiries via phone and email.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
Bank Teller
South Central Bank
Tompkinsville
06.2008 - 02.2010
- Processed customer transactions efficiently and accurately at South Central Bank.
- Assisted customers with account inquiries and provided product information.
- Managed cash drawer, ensuring proper balancing at the end of each shift.
Education
Clay County High School
Celina, TNSkills
- Transaction processing
- Cash management
- Customer account support
- Compliance adherence
- Data entry efficiency
- Record maintenance
- Attention to detail
- Stress tolerance
- Professionalism and courtesy
Timeline
Service Certified Bank teller
South Central Bank
10.2023 - Current
Clerk
Warner Fertilizer
02.2010 - 10.2023
Bank Teller
South Central Bank
06.2008 - 02.2010
Clay County High School