Melissa Thorne
Ronkonkoma,NY
Summary
Dedicated Dispatcher and Billing Specialist with proven skills in customer service, dispatch coordination, and invoice processing. Committed to optimizing route efficiency and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Dispatcher/Accounts Receivable and Billing Specialist
Paraco Gas
Shirley, NY
10.2019 - Current
- Coordinated daily service schedules to optimize route efficiency.
- Monitored real-time communications between drivers and management.
- Resolved operational issues promptly to maintain service reliability.
- Trained new team members on dispatch protocols and software systems.
- Analyzed delivery patterns to identify opportunities for cost reduction.
- Collaborated with other departments to streamline workflow processes.
- Ensured compliance with safety regulations during dispatch operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of service vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Managed customer accounts and invoicing.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Education
Suffolk County Community College
Selden, NYHigh School Diploma -
Connetquot High School
Bohemia, NY2015
Skills
- Customer service
- Data entry
- Decision-making
- Customer relations
- Dispatch coordination
- Schedule management
- Updating logs
- Route planning
- Route navigation
- Call handling
- Processing orders
- Work order generation
- Dispatch software
- Billing systems and software
- Invoice processing
Timeline
Dispatcher/Accounts Receivable and Billing Specialist
Paraco Gas
10.2019 - Current
Suffolk County Community College
High School Diploma -
Connetquot High School