Open To Work
Kayla Smith
Kansas City,KS
Summary
Results-driven dispatcher with expertise in optimizing delivery schedules and enhancing customer satisfaction. Proven ability to implement process improvements, manage dispatch operations, and maintain effective communication with drivers.
Overview
9
9
years of professional experience
Work History
Dispatcher/Router/Accounts Receivable Clerk/Billing Specialist
Material Teransport Inc/CHR America Inc
Lee's Summit, MO/Overland Park, KS
05.2020 - 09.2022
- Coordinated transportation logistics to optimize delivery schedules and routes.
- Monitored vehicle status and maintained real-time communication with drivers.
- Managed dispatch operations to ensure timely pickups and deliveries across regions.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
Dispatcher/Router Operator
Republic Services
Kansas City, KS
04.2014 - 06.2019
- Coordinated daily routing and scheduling of waste collection vehicles to optimize operational efficiency.
- Monitored fleet performance using GPS technology to ensure timely service delivery and reduce delays.
- Managed communication between drivers and customers to resolve issues swiftly and enhance service satisfaction.
- Trained new dispatch staff on software systems, operational procedures, and safety protocols for effective onboarding.
Dispatcher/Route Driver
Deffenbaugh Industries/Waste Management
Kansas City, KS
08.2013 - 03.2015
- Coordinated daily dispatch operations to optimize route efficiency and service delivery.
- Monitored fleet performance using GPS tracking systems to ensure timely pickups and drop-offs.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction with services provided.
- Trained new dispatch personnel on operational procedures and software tools for effective workflow management.
Education
Medical Informatics
Kansas City Kansas Community College
Kansas City, KS06-2012
High School Diploma -
JC Harmon High School
Kansas City, KS05-1989
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Time management
- Stress tolerance
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Dispatcher/Router/Accounts Receivable Clerk/Billing Specialist
Material Teransport Inc/CHR America Inc
05.2020 - 09.2022
Dispatcher/Router Operator
Republic Services
04.2014 - 06.2019
Dispatcher/Route Driver
Deffenbaugh Industries/Waste Management
08.2013 - 03.2015
Medical Informatics
Kansas City Kansas Community College
High School Diploma -
JC Harmon High School