Melissa Toney-VanDyke
Good Guys Glass & Auto / Aladdin Glass
LaPlata,MO
8
years of professional experience
Experienced office manager and customer service professional with strong scheduling, billing, and communication skills. Known for streamlining daily operations, resolving customer concerns, and keeping records accurate and organized.
Work History
Office Manager /Customer Service Representative
2 Years 3 Months- Coordinated daily office operations, scheduling, and customer communications for auto glass teams.
- Managed repair orders, invoices, and work documentation with accuracy and timely follow-up.
- Scheduled installations and service appointments while balancing technician availability and customer needs.
- Processed insurance claim paperwork and supported billing resolution for completed auto glass jobs.
- Maintained organized records for estimates, purchases, and completed service files.
- Resolved customer concerns professionally, supporting positive service experiences and repeat business.
- Recognized as a top performer within the office based on consistently high levels of customer satisfaction ratings.
- Monitored supply inventory and ordered office and service materials to prevent workflow delays.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Manager - Sales and Logistics
5 Years- Supervised daily store operations, ensuring merchandise presentation and floor readiness.
- Trained associates on customer service standards, cash handling, and safety procedures.
- Coordinated inventory replenishment, cycle counts, and stockroom organization.
- Resolved customer concerns promptly, supporting positive shopping experience and retention.
- Monitored sales floor activity, prioritizing staffing coverage and task completion.
- Reinforced loss prevention practices, reducing shrink risk and policy violations.
- Supported hiring, onboarding, and performance coaching for store associates.
- Reviewed operational reports, identifying opportunities to improve efficiency and team productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Clerk
6 Months- Assisted customers with product selection, sizing, and special orders for clothing and western apparel.
- Restocked merchandise, organized inventory, and maintained tidy sales floor presentation.
- Maintained organized stockroom, restocked merchandise, and verified inventory accuracy.
- Merchandised clothing and boot displays to support brand presentation and product visibility.
- Coordinated receiving, tagging, and ticketing of new inventory for floor readiness.
- Monitored sales floor conditions, ensuring cleanliness, organization, and merchandise availability.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Processed sales transactions accurately using POS system and handled cash, card, and gift card payments.
Education
High School Diploma
Skills
Customer service
Office management
Organizational skills
Office administration
Data entry
Customer relations
Clear oral/written communication
Billing
Scheduling and calendar management
Bookkeeping
Conflict management
Training and coaching
Timeline
Office Manager /Customer Service Representative
Good Guys Glass & Auto / Aladdin Glass
07.2024 - CurrentRead More
Assistant Manager - Sales and Logistics
Harbor Frieght Tools
04.2019 - 04.2024Read More
Clerk
Carter's Work & Western Wear
08.2018 - 02.2019Read More
Schuyler R-1 Schools
High School Diploma
Read More