Melissa Torres
Lansing
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Student Assistant - Case Management Ops - QA Unit
State of Michigan - Office of Child Support
Lansing
01.2023 - 12.2025
- Optimized case management reporting and documentation workflows, supporting analysts in delivering accurate and efficient outcomes.
- Updated user guides, training materials, and documentation to ensure clarity and statewide compliance.
- Assisted with stakeholder outreach by preparing supporting materials and ensuring transparency of QA processes.
Teaching Assistant
Lansing Community College
Lansing
01.2020 - 01.2023
- Tutored students in Python programming coursework, helping them strengthen coding skills and problem-solving techniques.
- Partnered with faculty to identify students needing additional support and developed tailored learning strategies.
- Reinforced concepts in debugging, algorithms, and software logic, contributing to higher student success rates.
Customer Service Representative
Sohn Linen Service
Lansing
01.2018 - 01.2020
- Managed customer inquiries and complaints, improving overall satisfaction and retention.
- Managed customer inquiries and complaints, enhancing customer satisfaction and retention.
- Handled competing priorities while ensuring accuracy and attention to detail, maintaining consistent service quality.
Education
Associate - Science
Lansing Community College
Lansing, MI 08.2021 - 12.2023
Skills
- Case management
- Quality assurance
- Documentation management
- Data analysis
- Case tracking systems
- SQL
- Tableau
- Power BI
- Cloud data management
- Microsoft Office
Timeline
Student Assistant - Case Management Ops - QA Unit
State of Michigan - Office of Child Support
01.2023 - 12.2025
Associate - Science
Lansing Community College
08.2021 - 12.2023
Teaching Assistant
Lansing Community College
01.2020 - 01.2023
Customer Service Representative
Sohn Linen Service
01.2018 - 01.2020