Melissa Torres
Naples,FL
Summary
Detail-oriented ER unit secretary with expertise in patient admissions and HIPAA compliance. Proven ability to manage patient paperwork efficiently while supporting emergency response operations. Strong communication skills enhance collaboration with medical staff and improve patient care processes.
Overview
1
1
Language
4
4
years of professional experience
Work History
ER Unit Secretary
Physicians Regional - Pine Ridge
Naples, FL
03.2024 - Current
- Handled incoming calls, directing them to appropriate personnel swiftly and professionally.
- Processed paperwork related to admissions and discharges of patients from the ER unit.
- Prepared documents for physician signatures according to hospital protocols.
- Routed laboratory or diagnostic results to appropriate staff.
- Arranged hospital admissions for patients as required.
- Ensured that all relevant forms were completed accurately before discharge of a patient from the ER unit.
- Ordered supplies for the ER unit when necessary.
- Performed clerical duties such as typing, filing, copying, faxing.
- Arranged proper paperwork for patients being transferred to another facility.
Shift Manager
Bed Bath & Beyond
Naples, FL
05.2022 - 07.2023
- Monitored store operations to ensure compliance with company policies and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Responded quickly and effectively to emergency situations as they arose.
- Managed daily cash intake by counting out registers and tabulating profits.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Education
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL05-2023
High School Diploma -
Barron Collier High School
Naples, FL05-2017
Skills
- Strong Communication and Interpersonal Skills
- emergency response
- patient admissions
- HIPAA compliance
- Prioritizing tasks
- Honest and Dependable
- attention to detail
- Medical terminology proficiency
Languages
Spanish
Professional
Timeline
ER Unit Secretary
Physicians Regional - Pine Ridge
03.2024 - Current
Shift Manager
Bed Bath & Beyond
05.2022 - 07.2023
High School Diploma -
Barron Collier High School
Associate of Arts -
Florida SouthWestern State College