Melissa Velez

• Monitored vital signs of patients under observation in the ER unit.
• Facilitated admissions and discharges to streamline patient flow in the department.
• Facilitated communication between nurses and doctors to ensure coordinated patient care.
• Collaborated with multi-disciplinary staff to enhance patient care and reduce response times.
• Collaborated with healthcare team to support patient care initiatives effectively.
• Ensured timely distribution of diagnostic results to enhance patient care.
• Managed patient records and ensured accurate documentation in the emergency department.
• Adhered to HIPAA requirements to safeguard patient confidentiality.

• Facilitated coordination of appointments and procedures across clinical departments, ensuring streamlined patient care and effective resource management.
• Established relationships with health care providers, enhancing collaboration and contributing to improved patient outcomes.
• Implemented initiatives designed to improve efficiency in providing quality patient care services.
• Communicated with patients with compassion while keeping medical information private.
• Responded promptly and professionally to customer service inquiries through phone calls or emails.
• Resolved any scheduling conflicts or issues in an efficient manner.
• Ensured that all HIPAA regulations were adhered to when dealing with confidential patient information.
• Developed and implemented policies, procedures, and standards of care to ensure the highest quality of service.
• Assisted senior management in developing strategic growth plans for Care Department, aligning operational goals with patient access services.

• Collected and reviewed medical histories to provide surgeons with essential patient details.
• Provided patients with treatment and procedural information to ensure understanding and compliance.
• Managed physician calendar, including scheduling patient appointments and procedures.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Created and maintained accurate and confidential patient files according to regulatory mandates.
• Managed incoming calls to facilitate access for medical personnel and address patient inquiries.
• Addressed, documented and responded to incoming correspondences to address client queries.

Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.

• Analyzed eligibility responses to determine patient benefit levels and prepare accurate cost estimates.
• Explained financial obligations to patients and efficiently collected fees at time of service.
• Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
• Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
• Collaborated with interdisciplinary teams across Pulmonary, Cardiology, Brain and Spine, and Coordination of Care to improve patient outcomes.
• Applied HIPAA privacy and security regulations while handling patient information.
• Collected signatures to ensure compliance with privacy laws and treatment consent.
• Assembled registration paperwork and placed identification bands on patient.

• Welcomed guests with a personable attitude and smile, provided beverage orders while guiding menu selections.
• Checked with guests to gather feedback on food served, addressed issues, and ensured satisfaction by bringing additional items.
• Operated POS terminals to input orders, split bills, calculate totals, and efficiently collect payments from customers.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

• Collaborated with dietitians to develop menus that addressed overall patient needs.
• Alerted registered dietitian to high-risk individuals for timely intervention and support.
• Gathered feedback from residents regarding food quality and satisfaction to tailor offerings to personal preferences.
• Evaluated food production processes to ensure proper preparation, portioning, and handling for optimal quality.