Melinda Hanold
Southold,NY
Summary
Results-driven professional with a strong background in healthcare administration. Known for exceptional attention to detail and problem-solving skills, contributing to reduced patient wait times and improved care delivery.
Diligent Unit Secretary with solid background in coordinating emergency room operations. Efficiently managed patient records and facilitated communication between medical staff, contributing to streamlined workflow. Demonstrated strong organizational and multitasking abilities, ensuring timely and accurate support in high-pressure environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
ER Unit Secretary
Stony Brook Eastern Long Island Hospital
Greenport, NY
04.2017 - Current
- Coordinated patient admissions, ensuring accurate documentation and timely processing of information.
- Managed communication between medical staff and patients, facilitating efficient workflow in emergency situations.
- Maintained electronic health records, ensuring data integrity and compliance with hospital protocols.
- Scheduled patient appointments and follow-ups, optimizing clinic operations for improved patient care delivery.
- Trained new staff on operational procedures and hospital systems, fostering a knowledgeable team environment.
- Implemented process improvements that streamlined administrative tasks, reducing wait times for patients significantly.
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
- Enhanced patient care by efficiently managing medical records and transcribing physician orders.
- Managed daily census reports, allowing hospital administration to track key performance indicators effectively.
- Organized medical supplies inventory to ensure proper stock levels and accessibility for ER staff members.
Psychiatric Aide
Stony Brook Eastern Long Island Hospital
Greenport, NY
08.2010 - 04.2017
- Assisted in daily living activities, promoting patient comfort and well-being.
- Monitored patient behavior and reported significant changes to nursing staff.
- Implemented therapeutic activities, enhancing social interaction among patients.
- Collaborated with healthcare team to develop individualized care plans.
- Maintained cleanliness and organization of patient areas, ensuring safety and hygiene standards.
- Trained new staff on protocols for patient care and emergency procedures.
- Monitored patient vital signs and reported any changes to nursing staff.
- Established rapport with patients through active listening, empathy, and understanding their unique challenges.
- Collaborated with multidisciplinary teams to develop individualized care plans tailored to each patient''s specific needs and goals.
- Maintained confidentiality of sensitive information related to patients'' mental health history in accordance with HIPAA regulations.
- Demonstrated commitment to patient-centered care by consistently treating patients with respect, dignity, and compassion throughout their treatment journey.
- Reduced incidents of violence or self-harm by implementing de-escalation techniques and maintaining a safe environment for patients.
- Improved patient well-being by providing compassionate and attentive care, addressing individual needs and concerns.
- Contributed to a positive therapeutic environment by maintaining cleanliness and organization within the facility.
- Facilitated smooth transitions between shifts through effective communication during handoff reports with fellow aides and nursing staff.
- Streamlined administrative tasks such as updating patient files, scheduling appointments, and maintaining accurate records of medication administration.
- Strengthened communication between patients and medical staff through accurate documentation of patient interactions, behaviors, and responses to treatments.
- Minimized potential for crisis situations by promptly identifying at-risk behaviors or emotional triggers among patients.
- Mitigated potential safety hazards by conducting regular facility checks and promptly addressing any concerns or issues identified.
- Supported therapeutic goals with engaging group activities that fostered social interaction and skill development.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Answered numerous daily office phone calls for labratory requests, questions and visitation rules.
Medical/Nursing Unit Secretary
Stony Brook Eastern Long Island Hospital
Greenport, NY
12.2002 - 08.2010
- Coordinated patient admissions and discharges, ensuring seamless communication between departments.
- Managed scheduling of appointments, optimizing physician availability and patient flow.
- Maintained accurate medical records and documentation, adhering to compliance standards.
- Assisted nursing staff with administrative tasks, enhancing overall unit productivity.
- Trained new staff on operational protocols, fostering a collaborative work environment.
- Implemented workflow improvements that streamlined communication within the nursing team.
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
- Participated in unit meetings, offering valuable input on process improvements and patient care initiatives.
- Processed physician orders with precision, reducing medication errors and enhancing patient safety.
- Improved patient care by efficiently managing medical records and transcribing physician orders.
- Collaborated with interdisciplinary team members to provide seamless care coordination for patients.
- Enhanced communication between nursing staff and physicians by promptly relaying critical information.
- Supported nursing staff by performing administrative tasks such as filing, photocopying, and answering phones.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
Education
Liberal Arts
Suffolk County Community College
Riverhead, NY05-2014
Skills
- HIPAA compliance
- Accurate data entry
- Scheduling appointments
- Patient confidentiality maintenance
- Emergency room procedures
- Professionalism in workplace
- Medical terminology proficiency
- Fast decision making
- Patient confidentiality
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptable and flexible
- Reliability
- Critical thinking
- Organizational skills
- Decision-making
- Detail-oriented
- Clinical documentation
- Office administration
- Documentation and recordkeeping
- Computer proficiency
- Self motivation
- Medical terminology
- Interpersonal skills
- Analytical thinking
- Clerical skills
- CPR certified
- Professionalism
- Basic life support for health care providers (BLS)
- Telephone etiquette
Timeline
ER Unit Secretary
Stony Brook Eastern Long Island Hospital
04.2017 - Current
Psychiatric Aide
Stony Brook Eastern Long Island Hospital
08.2010 - 04.2017
Medical/Nursing Unit Secretary
Stony Brook Eastern Long Island Hospital
12.2002 - 08.2010
Liberal Arts
Suffolk County Community College