SHELOVE RICHARDSON
Orlando,USA
Summary
Compassionate Practical Nursing Student with hands-on experience in clinical patient care. Demonstrated effective communication and keen observation skills, leading to improved patient satisfaction through empathetic support. Committed to continuous learning and professional growth in nursing practices.
Overview
7
7
years of professional experience
Work History
ER UNIT SECRETARY
ORMC
Orlando
04.2024 - Current
- Coordinate consultation requests, and ensure accurate medical record data entry.
- Submit work orders for housekeeping and maintenance
- Verify call sheets to enhance communication and patient care
- Prepare and organize documentation for efficient operations
- Collaborate with doctors, nurses, and staff for smooth practice operations
- Manage phone inquiries and direct them appropriately
- Demonstrate strong organizational skills and effective time management
- Maintain an organized front desk with necessary supplies
CONSUMER EXPERIENCE SPECIALIST II
AdventHealth
Orlando
12.2021 - Current
- Utilized active listening skills to resolve issues and improve patient satisfaction.
- Processed health information and managed fax communications for accurate data exchange.
- Ensured HIPAA compliance, maintaining confidentiality in all interactions.
CUSTOMER SERVICE REPRESENTATIVE TEAM LEAD
SunPass
Ocoee
08.2018 - 08.2021
- Executed recruitment outreach strategies to attract prospective employees.
- Maintained accurate database for data integrity and performance tracking.
- Conducted training sessions while monitoring performance to enhance skills.
- Resolved escalated employee concerns to manage relations effectively.
- Facilitated regular team meetings to address goals and challenges.
- Mentored junior staff on professional development opportunities to foster growth.
Education
Associate of Arts - AA
VALENCIA COMMUNITY COLLEGE
Orlando, FL12-2020
Practical Nursing
ORANGE TECHNICAL COLLEGE
Orlando, FLSkills
- Time management expertise
- Nursing operations
- Professional telephone etiquette
- HIPAA compliance
- Healthcare knowledge
- Patient database management
- Attention to detail
- Patient scheduling
- Inpatient and outpatient care
Timeline
ER UNIT SECRETARY
ORMC
04.2024 - Current
CONSUMER EXPERIENCE SPECIALIST II
AdventHealth
12.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE TEAM LEAD
SunPass
08.2018 - 08.2021
Associate of Arts - AA
VALENCIA COMMUNITY COLLEGE
Practical Nursing
ORANGE TECHNICAL COLLEGE
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