Esmeralda Barron
Laredo,TX
Overview
9
9
years of professional experience
Work History
ER Unit Secretary
Laredo Medical Center
Laredo, TX
05.2022 - Current
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
- Managed daily census reports, allowing hospital administration to track key performance indicators effectively.
- Organized medical supplies inventory to ensure proper stock levels and accessibility for ER staff members.
- Maintained a clean and organized work area, contributing to a safe and efficient environment for patients and staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Patient transporter, transporting admitted patients to designated hospital areas.
Administrative Assistant
Laredo Emergency Room
Laredo, TX
10.2015 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Input data into spreadsheets and databases.
- Updated patient records with accurate, current insurance policy information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Trained new staff on current, correct insurance verification procedures.
- Received and routed laboratory results to correct clinical staff members.
Front Office Receptionist
DocAid Urgent Care
Laredo, TX
02.2019 - 01.2022
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Diploma -
Gateway Academy High School
Laredo, TX05.2009
Skills
- HIPAA Compliance Knowledge
- Medical Billing Understanding
- Accurate data entry
- Scheduling appointments
- Emergency Room Procedures
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Customer Service
- Medical Terminology
- CPR Certified
- Basic Life Support for Health Care Providers (BLS)
Timeline
ER Unit Secretary
Laredo Medical Center
05.2022 - Current
Front Office Receptionist
DocAid Urgent Care
02.2019 - 01.2022
Administrative Assistant
Laredo Emergency Room
10.2015 - 09.2022
Diploma -
Gateway Academy High School