Melissa Trejo
Corona,CA
Summary
Dedicated Financial Services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
9
9
years of professional experience
Work History
Chargeback Analyst 2
Co-op Solutions
07.2022 - Current
- Investigates disputed credit or debit card transactions
- Identified fraud and reported suspected cases to appropriate contact
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into corresponding software
- Resolve disputes by processing Chargebacks and resolving cardholder claims of fraud and/or error while mitigating loss and maintaining a high level of productivity and accuracy
- Manage and respond to correspondence and inquiries from cardholders, merchants and clients
- Analyze and understand Visa rules and regulations
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Investigated disputed credit or debit card transactions.
Project Analyst
Kaiser Permanente
02.2022 - 07.2022
- Provided reports on aspects of ongoing projects such as interdepartmental synergy, redundancy, and production
- Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
- Devised standardized project management documentation to streamline future management of repetitive projects
- Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed
- Drafted scheduling protocols for aligning business goals with budgetary concerns and staff availability
Chargeback Analyst 2
Co-op Solutions
11.2015 - 07.2021
- Investigated disputed credit or debit card transactions
- Identified fraud and reported suspected cases to appropriate contact
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into corresponding software
- Resolved disputes by processing Chargebacks and resolved cardholder claims of fraud and/or error while mitigating loss and maintaining a high level of productivity and accuracy
- Managed and responded to correspondence and inquiries from cardholders, merchants and clients
- Analyzed and understood Visa rules and regulations
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
Dispute Analyst
Global Cash Card
10.2014 - 11.2015
- Kept up to date on industry information, system changes, network rules and compliance issues
- Interacted with law enforcement agencies, merchants, and persons of interest to obtain and review dispute information
- Used sound judgment and available resources to make well-informed decisions for case approval or denial
- Adhered to department processes, procedures, and goal expectations for case investigations
- Analyzed, researched, and resolved payment claims within required timeframes
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
Education
diploma - santigo highschool
Skills
- Strong written communication
- Analytical reasoning
- Planning and coordination
- Interpersonal communication
- Good organization and time management
- Excellent problem solving
- Email Etiquette
- Operational Improvements
- Validating Data
- Transaction Verification
- Precision and Accuracy
Timeline
Chargeback Analyst 2
Co-op Solutions
07.2022 - Current
Project Analyst
Kaiser Permanente
02.2022 - 07.2022
Chargeback Analyst 2
Co-op Solutions
11.2015 - 07.2021
Dispute Analyst
Global Cash Card
10.2014 - 11.2015
diploma - santigo highschool
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