Melissa Trent
Edmonton,KY
Summary
Dynamic General Manager with a proven track record at Triumph Energy, excelling in operations management and team leadership. Expert in inventory control and performance evaluations, I foster strong customer relations and drive productivity through effective training and coaching. Committed to optimizing processes and enhancing service delivery for sustained success.
Overview
22
22
years of professional experience
Work History
General Manager
Triumph Energy
Park City, KY
01.2024 - Current
- Implemented performance metrics to monitor team productivity and improve service delivery.
- Streamlined communication between departments to ensure alignment with organizational goals.
- Managed inventory, employee reviews, training, schedules
- Assuring that my location is full of product.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles and company procedures.
General Manager
Houchens Industries Inc. IGA
Cave City, KY
12.2014 - 12.2023
- Managed budgeting processes, ensuring financial targets were consistently meet.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations and employee evaluations.
- Assured inventory management was a priority to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies and inventory shrinkage
- Managed budget implementations, employee reviews, training, and schedules.
Operator
Carhartt
Edmonton, KY
01.2004 - 06.2014
- Operated machinery to ensure efficient production flow.
- Conducted quality checks to maintain product standards.
- Collaborated with team members to optimize workflow processes.
- Assisted in inventory management and stock replenishment tasks.
- Implemented best practices for equipment maintenance and troubleshooting.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
High School Diploma -
Metcalfe County High School
Edmonton, KYSkills
Leadership and team building
Problem resolution
Operations management
Team player
Effective leader
Time management
Training and coaching
Staff management
Customer relations
Training and development
Staff training
Inventory control
Goal setting
Employee scheduling
Verbal and written communication
Motivation
Performance evaluations
Purchasing
Recruitment
Troubleshooting expertise
Purchasing and planning
Quality management
Loss prevention
Timeline
General Manager
Triumph Energy
01.2024 - Current
General Manager
Houchens Industries Inc. IGA
12.2014 - 12.2023
Operator
Carhartt
01.2004 - 06.2014
High School Diploma -
Metcalfe County High School