Melissa Troncoso
Bayonne
Summary
Dedicated recreation and administrative professional with 15 years of experience enhancing community engagement through effective program coordination and support for municipal initiatives. Demonstrated ability to streamline operations, manage budgets, and plan events, ensuring participant satisfaction and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Assistant – Management
City of Jersey City
Jersey City
01.2023 - Current
- Provide high-level administrative support to department directors.
- Manage directors' calendars, scheduled meetings, coordinated appointments.
- Prepare professional correspondence, reports, presentations, agendas, and departmental memos.
- Coordinate large-scale recreational events, and departmental initiatives from planning through execution.
- Assist with budget preparation, expense tracking, invoice processing, and financial reporting.
- Serve as a liaison between directors and staff.
- Manage confidential records, personnel files, and sensitive departmental information with discretion.
- Oversee office operations and ensure efficient workflow within the Recreation Department.
- Coordinate recruitment efforts, interview scheduling, onboarding documentation, and seasonal hiring processes.
- Prepared meeting minutes and tracked action items such as resolutions/ordinances to support departmental objectives.
- Maintain organized digital and physical filing systems to ensure compliance and accessibility.
- Assist in developing policies, procedures, and operational improvements for departmental efficiency.
- Respond to OPRA inquiries and resolve administrative issues in a professional and timely manner.
- Monitored project timelines and ensured completion of assignments, reports, and departmental deadlines.
- Collaborated with supervisors and program staff to support recreational programming and community engagement initiatives.
- Generate spreadsheets, reports, and data analysis to support executive decision-making.
- Coordinate facility usage schedules, vendor communications, and event logistics.
- Support grant applications, fundraising initiatives, and special projects when needed.
- Draft, review, and process departmental resolutions for approval and submission.
- Oversee compliance with ACYFL league regulations and policies for the JC JETS.
- Develop budgets for JC JETS operational needs.
- Organize and manage football operations staff to ensure efficient workflow.
- Supervise Football volunteer coaches to ensure efficient operation of events.
Administrative Clerk – Supervisors Union
City of Jersey City
Jersey City
01.2020 - 01.2023
- Processed participant registrations, program applications, and facility reservations to ensure seamless service delivery.
- Provided administrative support for daily operations within the Recreation Department.
- Maintained organized digital and physical filing systems for departmental records and reports.
- Prepared correspondence, reports, memos, agendas, and meeting minutes for management staff.
- Coordinated schedules, calendars, meetings, and departmental events.
- Assisted with purchasing supplies and tracked inventory to maintain adequate stock levels for departmental operations.
- Entered and maintained accurate data in spreadsheets and department databases.
- Processed incident reports, insurance paperwork, and risk management documentation.
- Support seasonal hiring processes, including application tracking and onboarding paperwork.
- Maintain confidentiality while handling sensitive employee and participant information.
- Collaborate with staff and community members to ensure efficient program operations.
- Ensure compliance with departmental procedures, safety policies, and city regulations.
- Resolve participant concerns and administrative issues in a professional manner.
- Department of Recreation & Youth Development
Children’s Supervisor / Clerk I
City of Jersey City
Jersey City
01.2017 - 01.2020
- Supervised recreational activities while providing exceptional customer service and fostering a safe, inclusive environment for all participants.
- Managed participant registration, attendance tracking, and program documentation to ensure accuracy and compliance with operational standards.
- Prepared and maintained schedules, activity rosters, incident reports, and operational records for recreational programs.
- Collaborated with Risk Management to process incident claims and maintain compliance with documentation procedures, enhancing safety protocols.
- Department of Recreation & Youth Development
Recreation Aide / Site Supervisor
City of Jersey City
Jersey City
01.2007 - 01.2017
- Supervised daily summer camp operations and recreational activities for over 100 youth participants, ensuring a safe and structured environment.
- Planned and implemented educational, recreational, and enrichment activities designed to promote youth engagement and development.
- Monitored open gym activities and enforced safety procedures and facility rules to maintain a safe recreational space.
- Coordinated staff supervision, scheduling, payroll support, and performance evaluations for seasonal employees and counselors.
- Supported recruitment efforts by assisting with candidate screenings, interview scheduling, and seasonal hiring processes.
- Assisted management with staff selection recommendations and hiring decisions.
- Processed employment documents, background checks, and working papers for new hires.
- Collaborated with department supervisors to address staffing needs and workforce planning.
- Department of Recreation & Youth Development
Education
Associate of Science - Criminal Justice
Hudson County Community College
Jersey City, NJHigh School Diploma -
Dr. Ronald E. McNair Academic High School
Jersey City, NJSkills
- Recreation Program Management
- Executive & Administrative Support
- Records management
- Office and Excel skills
- Budget management
- Data Analysis & Reporting
- Team Leadership & Supervision
- Recruitment and interviewing
- Event planning
- Customer Service Excellence
- Risk management
- Community Engagement
Certification
- First Aid & CPR Certified
- Pharmacy Technician Certification
- Clerk Certification – NJCSC (OL171072)
- Secretarial Assistant Certification – NJCSC (OL190076)
- Executive Assistant Certification – NJCSC (OL230680)
Languages
Spanish, Native/Bilingual Proficiency
Timeline
Executive Assistant – Management
City of Jersey City
01.2023 - Current
Administrative Clerk – Supervisors Union
City of Jersey City
01.2020 - 01.2023
Children’s Supervisor / Clerk I
City of Jersey City
01.2017 - 01.2020
Recreation Aide / Site Supervisor
City of Jersey City
01.2007 - 01.2017
Associate of Science - Criminal Justice
Hudson County Community College
High School Diploma -
Dr. Ronald E. McNair Academic High School